1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Eagle Cottage has all the convenience of a modern home with the style and features of a historic cottage. It is very centrally located, with an easy 10 minute walk into town. Located up one flight of stairs, at the back of another building, it was quiet and peaceful with a nice outlook. We particularly liked the coat rack and bench in the front hall - easy to remove shoes and jackets. The bathroom and kitchen are modern, stylish and spacious, with everything we needed, including dishwasher and washing machine. Central heating was easy to use. Hosts were quick to respond to queries.
Negative section of review
A clothes airer/rack to hang wet washing on would be great.
Positive section of review
Location was great, very close to Hyde Park, excellent public transport links. Staff were very friendly and helpful.
Negative section of review
Asked for a low floor which we were given. Unfortunately it was in the basement with a skylight roof, which would have been great if other rooms weren't overlooking it. Skylight is a lovely idea but we had to keep the cover over it for privacy. As it was only a base and we were out all day it was adequate for what we needed.
Positive section of review
Fantastic Frank's wife Elaine mets us at the property and went through everything, which was great.
Positive section of review
Centrally located, clean and comfortable rooms, great showers, great stay for WHW walkers
Positive section of review
Good service in the hotel and the restaurant downstairs. Good facilities in the room.
Negative section of review
The room was far too hot and the window couldn't be opened. The double bed was the smallest one I have ever seen. We had to get up in the early hours to take the quilt out of the cover, as it was too hot.
Positive section of review
Comfy bed spacious room. Plenty of tea and coffee in the room and toiletries
Haggs, United Kingdom
Positive section of review
Food amazing. Hotel not so. Felt like we didn’t matter.
Negative section of review
No towels. No shampoo etc. sheets not tucked in and when I tried they were too small. No hairdryer. Though a restaurant they do not serve breakfast.
Positive section of review
lovely central position - great room. so well placed.
Negative section of review
not much - guess fact room wasn’t quite ready but they’d being picky - fab coffee shop be t door x
Positive section of review
Location central
Negative section of review
We had to wait an hour and a half sitting on our suitcases on the street whilst SuperHog staff - who are based in Indonesia - gave us well rehearsed answers to say they were not responsible for giving us the access code for the keys. They wanted me to communicate with someone else and someone else and someone else... to sort out the validation of my Irish passport before they gave us the access code for the keys!! The letting arrangement is so efficiently organised by highly trained people using such sophisticated systems that do not communicate with each other that it actually does not work for real people in real situations!! An example of this is that the automated cleaning service messaged me to ask me how satisfied i was with the cleanliness of the apartment, completely unaware that I was sitting outside on the pavement and had not even got into the apartment. If there was a problem with the validation of my passport, they could have phoned me to tell me there was a problem rather than wait till we arrived tired and wanting to use the bathroom! They are probably better prepared to host digital / virtual guests than real people wanting real things sorted out. The shower did not work properly so someone in Indonesia sent a video, but there was no one there to fix the issue when we needed it. On the first night it was too difficult to communicate with host/Superhog to get answers and we gave up on using the shower and washed in the basin. The bed has springs coming through it and was uncomfortable and it clearly needs replacement. Some glasses and spoons were not cleaned properly.
Positive section of review
Everything!!!
Negative section of review
Nothing!