1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The apartment is in a lovely period building and the bedroom and lounge are large with very high ceilings. The furnishings are comfortable and the bed linen and towels excellent quality. The bathroom and kitchen are modern and appear newly fitted and were really clean. The weather was wet and chilly for May so we appreciated the efficient central heating. It's a good location within easy walking distance of the town centre and there is a local mini supermarket, and excellent pub and Italian restaurant nearby. We did have problems connecting to the wi-fi and some items were missing so I emailed FlexLets on our first morning. These issues were resolved within the hour by Jade who re-booted the router and delivered the items we needed. Excellent response!
Negative section of review
The kitchen is sparsely equipped. I found it impossible to sleep on our last morning because the noise from the flat above started around 5am and continued until 7.15 or so. For a stay in Apartment 1 I recommend earplugs.
Positive section of review
The setting on Box Hill is amazing and the bedroom was beautifully decorated and the bed very comfortable. The staff were welcoming and helpful. Great breakfast.
Negative section of review
It was all positive
Positive section of review
It was lovely , so comfy and all the best features to settle in for the might . The host Michael was amazing. Would def recommend
Positive section of review
Excellent location for the area we wanted to visit. Good value for money & very clean.
Negative section of review
No information about the heating settings. The mattress in the front bedroom was sagging & creaking.
Positive section of review
Well-designed but small room lighting was great and air-con that worked
Positive section of review
Hotel was lovely, lovely spa facilities, pleasant staff
Negative section of review
The breakfast wasn’t the best
Positive section of review
Luxury and amazing!!!!!!!!!!!!!!!!!!!!
Positive section of review
Peaceful and old fashioned comfort.
Negative section of review
Nothing really.
Positive section of review
Location is great for the O2.
Negative section of review
Rooms were dated. Beds uncomfortable. Couldn’t find my booking for an hour even though I showed my booking confirmation. Eventually found it. Went to a room that was freezing. The bathroom remained freezing for my morning shower. Changed rooms. New room was very dated with uncomfortable beds and noisy room.
Positive section of review
Breakfast excellent