1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was great for Fort Augustus. Ten minute walk at side of canal to The Boathouse for dinner which was excellent. It was busy so we were glad we booked. Parking for motorcycles was good. Bathroom was clean and modern with a huge jacuzzi bath. TV had youtube.
Negative section of review
Staff did not interact with us. I appreciate it was self check in but even at breakfast there was no chat. Breakfast was average. Bacon, sausages (not good), scrambled egg, beans. Coffee was poor. No toast rack on tables. Make your own toast. The whole place could do with a good clean. Carpets were dirty with visible dirt on them. Tops of drawers and bedside tables were marked. Window frames needed work. Rubbish lying about carpark. Most expensive accommodation of our trip and not worth the money.
Shepton Mallet, United Kingdom
Positive section of review
Lovely staff. Nice breakfast. Pretty location. Very comfy bed! Plenty of parking. Lovely grounds. We booked a stay at a fantastic rate on booking.com so value for money was good for us, but I am glad we didn't pay full price.
Negative section of review
£50 'pet cleaning fee'. This is not mentioned anywhere so watch for that on your booking. Dogs can't go in the breakfast room (which is a beautiful space!) so you have to sit in the lounge area or outside, which we were blessed with good weather so we could. Also, bring your own bowls/beds/towels etc. The website says they are provided but we didn't experience that. There is however the lovely idea of a pet spa on-site - I wish we'd realised that! We stayed in room 18. It was nice enough but the damp smell was a bit much and it was way too warm in there and there was no aircon. The free-standing fans provided were fine until you wanted to sleep. They honestly just need to install some kind of aircon / dehumidifier which will probably help with the damp and the heat in one go! We got a great deal on booking.com so complaints are few. But I would have been a bit less impressed if we had paid their full nightly rate. Found the mannequins with wedding dresses on in the reception and the lounge a bit creepy and it kind of sucked away any luxury vibe TBH and turned it into feeling more like a wedding venue than a nice hotel.
Positive section of review
Lovely pub area downstairs with restaurant - food was delicious so it's a must for dinner. Staff were extremely accommodating and helpful. Surrounded by a cute little village with quaint shops
Negative section of review
nothing!
Positive section of review
The location was great, right in the centre of Bath. We also liked the car parking facility and found the car turntable a real novelty but a fantastic asset to the property!
Negative section of review
There was nothing that we didn't like about the property or location. Having visited Bath several times, usually staying in a hotel, we would definitely stay and recommend this airbnb to others.
Positive section of review
The hotel could accommodate our large group and was reasonably priced
Negative section of review
Tatty hotel. Needs attention, redecorating and upgrading. Many fixtures need attention ie grab bar in bath coming off wall, peeling wallpaper and settees very worn
Positive section of review
The house had everything we needed and was a perfect location
Negative section of review
Nothing, everything was perfect
Positive section of review
The rooftop garden was lovely the hosts were very friendly
Positive section of review
Excellent food, cooked to order.
Negative section of review
Nothing
Positive section of review
clean comfortable room
Negative section of review
Room wasn’t serviced daily so ran out of milk for tea and coffee, bed wasn’t made, cups not washed or changed, bar not open on Saturday or Sunday evening. called service and emergency number on sunday evening - no reply, wanted to order breakfast for last morning as we had an early start. saw or spoke to no staff during our stay
Positive section of review
Good central location
Negative section of review
Couldn’t get tv except pay for films.
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