1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Really lovely lodge....good location which afforded us some privacy. Spacious and comfortable.. well laid out and especially loved the hot tub and decking. The kitchen had everything we needed. The countryside itself is stunning which is evident during walks.
Negative section of review
The oven and extractor was filthy. The first time we used it, it smoked so badly that it set the fire alarm off. There were apparently defects eg broken toilet seat, broken shower tap, broken curtain rails. We were somewhat inconvenienced on Sunday by two maintenance men who spent 3 hours fixing these defects. We had to go out as we felt uncomfortable. They mentioned the defects had been reported a week before so really they should have been sorted before we arrived. One of the men was there when we first arrived on friday, and popped back a couple of times before finally coming back on the Sunday to spend 3 hours there. This is somewhat unacceptable really, especially as its not cheap to stay there. The hot tub had a mind of its own, and sometimes the jets were still going even after we tried to switch them off. The lodge itself could do with a bit of TLC like repainting the bedrooms as the main bedroom looked as though it had water marks on the walls. The basics should have been provided, like extra toilet rolls, tea, coffee and perhaps a pint of milk in the fridge to welcome guests, like I've seen in many Airbnbs. The bathroom sinks were far too big. I could hardly put anything around the sink so some of my toiletries had to be put on the toilet cistern! There is no need to have such large and wide sinks and although modern, were impractical.
Positive section of review
We were very pleased with our room at the Coach House. The breakfast was very good and served to our room. Any requests change of towels extra bottles of water etc were provided. On site parking was a definite bonus we would not hesitate to stay there again.
Positive section of review
Good central location, clean comfortable room, attentive service and friendly staff.
Negative section of review
Having to pay £10 to park on site overnight. Limited selection for cooked breakfast.
Positive section of review
Very clean. All equipment needed for my stay. Safe and quiet location.
Positive section of review
Convenient to town and places I was visiting Staff were helpful
Negative section of review
Lighting in room very poor and bedside light not working (reported) Terrible television. Reselecting channels near impossible (reported) Toilet seat loose and potentially dangerous (reported) No slip proof mat in shower tray (could also be dangerous) No hand holds in shower
Positive section of review
The location was ideal for all the amenities
Negative section of review
The size of the rooms and all had private shower facilities
Positive section of review
Price and 3 separate beds in one room
Positive section of review
Location Clean Breakfast was good
Negative section of review
Air con didn’t work Fire alarm going off multiple times for no reason Paid for car park when there was no space for me
Positive section of review
Very helful staff
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Nothing
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