1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were given what appeared to be a new room towards the rear of the hotel. It had an excellent bathroom with a huge shower, plush carpets and a very comfortable bed. The room was warm and spacious with access to a rear yard. It exceeded our expectations.
Negative section of review
If we're being really picky, would have liked a decent size shelf for toiletries in the bathroom. Hard to find anything else to complain about.
Positive section of review
Breakfast options were great :) Close to Paddington station which made it easy to travel around London. Lots of food options close by.
Positive section of review
In this automated world, being able to have the personal approach to staff to resolve issues, was appreciated.
Negative section of review
Not being able to get extra nights.
Positive section of review
Location. Bed was comfortable and room was a good size. Checkin good.
Negative section of review
All appliance chords weren’t long enough. We had to put kettle and microwave on the floor so the chords could reach the power points. Lighting was poor so we had problems reading. There was leakage of water coming from the bathroom floor. Tv was too small for the room and it would be good to have 2 chairs.
Positive section of review
Location and the property
Negative section of review
taking deposit of 250 pounds and retainer of 5 pounds. when the website states that the booking is inclusive of taxes and other charges, how can Superhog, the digital platform keeps 5 pounds to enable checking in
Stratford-upon-Avon, United Kingdom
Positive section of review
Location was fantastic
Negative section of review
Nil
Positive section of review
Clean tidy room
Positive section of review
The cleaner.
Negative section of review
Being a vulnerable autistic person who was assaulted by one of the residents, who locked me in the kitchen wanting money to buy cocaine and wouldnt let me out of it. they keep him next to me and offer me a refund and to go somewhere else, guy is banging about all the time for days. they dont seem to care about people being assaulted on their properties.
Brighton & Hove, United Kingdom
Positive section of review
The view.
Negative section of review
This place is DISGUSTING. The common areas are filthy, with rubbish and dirty bedding lying around. The paint was bubbling off the walls in my room due to damp. The wooden fittings in the bathroom were rotten.
Positive section of review
Location
Negative section of review
The breakfast. I stop at several hotels and B&B's per year due to work and feel the buffet breakfast did not represent value and quality. The sausages were low quality sausages, hash browns were over cooked and hard, mushrooms were cooked but cold, . The standard of buffet breakfast wasn't in keeping with the standards the hotel presented itself as.