1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location was good! We have stayed here before and the hotel is ok. I chose this hotel for the Club lounge facilities and I booked 3 club rooms for my family for my husbands 50th Birthday. Sally in the club lounge is absolutely amazing, she is charming and treat us like old friends, she is a consummate professional.
Negative section of review
The cleanliness of the spa area wasn’t great! Everything was too much trouble for most of the staff with the exception of the breakfast staff who work so hard as does Sally in the club lounge! I booked 3 club rooms for my family at over £700 and prior to our arrival informed the staff the purpose of the trip was my husbands 50th birthday, and asked if there was anything at all they could do to make it more special, and clearly there wasn’t! No effort whatsoever, bearing in mind I could have stayed at the Malmaison for less cost! Very disappointing. We had just returned from staying in London and that hotel knew who we were when we checked in and wished my husband a happy birthday, that kind of attention to detail is sadly lacking here! If you want something more than just an average hotel room I would suggest giving this hotel a miss!
Positive section of review
The breakfast was most enjoyable espedcially the homemade bread. And Elisabeth was a most pleasant host. We would certainly return if we decided to have another holiday in Ireland.
Negative section of review
Not a lot !
Positive section of review
Stunning finish / Decor of hotel interior and exterior. Staff and food were excellent. We enjoyed live music in teepee tent. An outstanding hotel in lovely countryside.
Negative section of review
Nothing
Positive section of review
The property and the area was amazing and very safe we all had an amazing time. The host was very kind and helpful and very patient.
Negative section of review
Some of the furniture had imperfections
Derry Londonderry, United Kingdom
Positive section of review
The friendliness and helpfulness of the staff. All the extra areas, bar, lounge, nook, decks and the decor were interesting.
Negative section of review
Bathroom small and cramped but at least we had a private bath.
Stoke on Trent, United Kingdom
Positive section of review
Rooms beer restaurant all good Staff friendly and helpful. The location was good for where going
Positive section of review
Enjoy the time spent in the cottage, relaxed, all you needed for a good time, would stay again.
Negative section of review
Nothing
Positive section of review
Spacious comfortable room. Good parking. Good breakfast.
Negative section of review
All good.
Positive section of review
Staff pleasant...food good. Good overnight stay.
Negative section of review
Mattresses on beds. Very very old,lumpy and worn out
Positive section of review
The staff were friendly and helpful
Negative section of review
We paid extra to take our 2 dogs £40 for 2 nights. As we paid I feel that our room was shoddy. Plug hanging off the wall and only 1 bin and a stained carpet. I think we should have had a better room. If we had not paid extra for the dogs I would have accepted more easily.
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