1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Best vegetarian breakfast options I have seen anywhere, ever. Tofu hash, veggie sausages with no need to request one specially, shakshuka, etc. really good! Loved the decor Nice products in the shower etc Super helpful staff Great location
Negative section of review
Awful pillows. Dreadful Couldn’t work out/turn off the fan/air con Table and stool in bedroom not great for working but ok for a very short time. I suppose if I were sharing the bed it would have been quite a caper for one of us to get in or out.
Positive section of review
Terrific. Superb location with car parking on-site in the middle of Cheltenham. Beautifully converted Regency town house with extremely generously proportioned bedrooms. Very helpful staff and excellent breakfasts and evening meals.
Negative section of review
Nothing to dislike.
Positive section of review
Very clean, spacious & well equipped. Property is located in a very quiet area & to have an allocated parking is a bonus. Good communication with the host.
Negative section of review
N/a
Positive section of review
Friendly staff, spacious, warm, good facilities, some lovely character features, excellent bar, great breakfast selection, the swimming pool is awesome!
Negative section of review
Warm, friendly greeting by staff however met with an unpleasant smell, that lingered the whole time - drainage perhaps? The decor is a real mismatch of dated, tired, standard furniture to some gorgeous features and fixtures! It feels like work in progress, needs further tlc and investment, choose a theme and run with it throughout, a more considered colour palette and consistent style. So much potential! The building is full of history and features that could be utilised to better effect. The pool is a real asset but needs some maintenance and repairs. Dinner was all a bit of shambles, very simple, dare I say cheap (although wasn’t a cheap bill!) basic almost canteen like! Not befitting of what could be a stunning, destination hotel restaurant. Unfortunately we joked that it was all a bit like being a part of Fawlty Towers! A huge shout out to the staff for their upbeat attitude and enthusiasm though!
Positive section of review
Good bar and food. Eve meal and breakfast was fab! Lots of healthy choices . Location peaceful and lovely view from bedroom . Spa lovely .
Negative section of review
Cheap toiletries
Positive section of review
Lovely clean rooms breakfast was very good everyone who worked there were very friendly and helpful
Positive section of review
Great location. Good value for groups/ a family.
Negative section of review
The bedding though definitely clean felt a bit old and tired which wasn’t great. It wouldn’t be a big ask to have 100% cotton sheets etc, hotel style. it felt a bit like old polymix bed linen, not nice.
Positive section of review
Great location, friendly staff and comfortable bed.
Negative section of review
Shower was very poor and, despite speaking to reception staff, nothing was done about this. It might just be poor water pressure, but the pressure at our taps seemed okay. The whole hotel was a little dated and although it was clean, it certainly wasn't spotless.
Positive section of review
Great location and staff were lovely
Negative section of review
Very noisy room. We were located right above the car park so the shutter was going up and down all night. They offer pizza 24/7 however it is not very good.
Brighton & Hove, United Kingdom
Positive section of review
Location, big room
Negative section of review
Now more of a chain hotel, ok 4star but not the touches used to have.
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