1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
Room was smaller than I expected. Although air conditioning is provided it’s noisy and we prefer to have a window you can open. Location is excellent. We weren’t keen that it’s right next to the railway station and thought our sleep would be disturbed but we were wrong we slept fine the trains don’t disturb you at all. It’s a busy hotel and others patrons were quiet and well behaved considering 2 stag parties were booked in. They never made a noise. Unlike some other hotels we have stayed at in Newcastle. Highly recommend.
Negative section of review
The size of the bathroom. No window to open for fresh air. Room had an odour when we arrived I think that is due to the lack of fresh air it wasn’t a bad smell it was more like stale air.
Positive section of review
The place is so beautiful. We stayed between shelly and caravan with hot tab, It was more than I expected experience. There are everything in there, you just take food and drink :) Also you can use inside hotel restaurants and bar, They are super amazing food and kind staffs. When we stayed there, our daughter is only one child but they really welcomed us, let us stayed restaurant any time. Highly recommend to book table before you visit. I never feel like such a relaxing before in my life. Best ever visit place.
Negative section of review
I really haven’t any bad point in this place,let me explain for more being better for the future. -There is kids play area, you may need keep on eye your kids due to risk of fall small cliff and river by picnic area next to play area. Play area kids can escape easily because no door.( there has fence xxx) Hope there has fences on around picnic area / near by kids area for kids safety :) -Wish hair dryer in the caravan! Thank you :)
Positive section of review
Amazing, quirky hotel with the most amazing views. So quiet and peaceful, really perfect for getting away from it all. Rooms are comfy, decor is cool, staff are friendly and food is great.
Negative section of review
You can hear guests in other rooms given the age of the hotel, but (as someone really bothered by noise) not a big deal.
Positive section of review
Clean friendly good vibe if you like the hustle and bustle and arnt expecting a quiet night by 10 pm this is for you the food was amazing lovely location will stay again
Negative section of review
Cleaners start very early banging about before 7am
Positive section of review
Perfect for a small family, we travelled with our children aged 5, 2 and 3 weeks and it had everything that we could possibly need! Perfect location too!
Positive section of review
Internally the Hilton is excellent and lovely most efficient staff. The waterfront location and local area is excellent.... Superb!
Positive section of review
Location is good. Staff very welcoming at reception.
Negative section of review
Very loud corridors. Anti allergen bedding supplied as requested but only X1 very flat pillow supplied per person which was disappointing limiting the amount of sleep we could get. It was not comfy at all unfortunately and considering sleep is the main priority, it fell way short here. Stopped in many MCR hotels with anti allergen bedding and had much much better.
Positive section of review
Staffs were trying to be helpful.
Negative section of review
I felt like I was in a ice cube. The room was exactly the same size and shape as bed. I could hear all the sound from upstairs, the next room, and the hallway. But It's fine. I've seen worse. One thing clear, that room isn't worth the money.
Positive section of review
Safe comfortable
Positive section of review
Clean
Negative section of review
The mattress on the baby cot was very hard. Called room service twice but no answer
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