1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful grounds and so peaceful and quiet. Building inside has so much character and is grand. Massive rooms and bathroom was lovely, it had the biggest shower. Staff (the lady on night reception from 9 pm when I arrived at last minute) was so friendly and helpful as I asked loads of questions about the place. The lady early morning on reception was equally helpful and very friendly. A nice really warm welcoming and staff presence and I will definitely come back again. Beautiful trees garden and lake to wander round.
Negative section of review
Only thing that was a slight issue is the far end rooms don't connect to WiFi and signal isn't great, it can't scan for the other WiFi within the hotel as the receiver is too far away. However, it's an excellent connection if you're nearer to the middle of the hotel.
Positive section of review
We booked a penthouse on the 7th floor & when I booked I specifically asked if they had a lift/elevator & they said yes. However on arrival the staff told us the lift was not working & they were waiting for a part. We were offered an apartment on the 4th but this was not acceptable as there were still too many stairs. The staff were very helpful & gave us a refund & helped us look for another apartment nearby.
Negative section of review
Please see above statement.
Positive section of review
Fab place to stay, great location, friendly staff, cute bar, awesome spa and breakfast is fabulous! Standard room was neat but had everything we needed, clean and nice comfortable bedding.
Negative section of review
Nothing.
Positive section of review
Great value for money, comfortable room, just what we needed.
Negative section of review
Nothing.
Boat of Garten, United Kingdom
Positive section of review
Stunning location and charming building.
Positive section of review
Plenty of free parking. Food was good.
Negative section of review
No air con 😡
Positive section of review
Nice location. Comfortable bed.
Negative section of review
The room was comfortable if a little dated.
Positive section of review
Location. Cool in the heat.
Newcastle upon Tyne, United Kingdom
Positive section of review
Most things were perfect
Negative section of review
Walls very thin, could hear someone next door plugging something into the wall. Heard things being dropped on the floor and it sounded like it was in my room it was that loud. Next door was in the shower and it sounded like they were in my shower
Positive section of review
Price and location
Negative section of review
The property is older than it looks at the photos