1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It was clean, fresh and with everything you need (including a dispenser of water for your bottle). The bed was comfortable and stable. I was on the “oasis”. I payed for the breakfast buffet. I totally recommend it.
Negative section of review
It can be a little tiring to have to have your phone at all times but it’s ok.
Positive section of review
Good location in terms of surrounding area, limited parking but for the 15 minutes we were there we managed to find a parking space
Negative section of review
Avoid this property if you want a decent bed to sleep on, bed base needed replacing but was bodged with wood which was noted on a previous review with photographic evidence - when contacted by booking before our stay they said it had been 'fixed' - as far as I'm concerned the only way a broken divan base can be fixed is by replacing it. Property only had 2 mugs when reservation was for a larger group, this stay was a month ago and the property are not engaging with Booking.com to resolve the fact that we needed to book last minute alternative accommodation due to travelling as a group so we couldn't be split up as we only had 1 vehicle between us and needed to stay at the same location, hence organising such a large property. The stress of dealing with this has aggravated my health conditions and sent my blood pressure through the roof- the only compensation we've been offered is less than £30, I was offered a refund by booking on the day but we would still have been several hundreds of pounds out of pocket so still fighting to get this resolved as the first call we were told that Booking.com would get property to cover difference between the costs of accommodation as well as refunding what was paid so we weren't out of pocket. When we booked this property over a year before the property had a rating of 10, if I could give it minus figures based on my experience I would. I have always left honest reviews and this has been very restrained - I will let the pictures speak for themselves I am only able to upload 4 photos and cannot upload the video I took on arrival, which I took as I was concerned about whether or not things had been resolved from previous listings. This property needs to actually do a inventory and increase their standards as there were opened packets of food, a rusty grater and food residue left in the kitchen sink, plus bedding left in the washing machine and no plug in the bathroom sink.
Positive section of review
The room was wonderful; comfy bed, decorated tastefully and lots of little special touches. Surprising and a delight.
Negative section of review
The road in front is busy and when trucks went by it shook the walls.
Positive section of review
Location was lovely as was the old farmhouse. Breakfast was self service and continental style but plentiful.
Negative section of review
Shared bathroom but we knew this at the time of booking
Positive section of review
Food was really good and the staff were helpful and really friendly. Great location for Scafell Pike.
Negative section of review
Some slight up grades to external decorations would help.
Positive section of review
Convenient location, easy check in, amazing staff, spotless facilities
Negative section of review
No full length mirror. Could do with a brighter light for applying makeup. Pillow was a bit too bulky (personal preference)
Positive section of review
We dined and had an excellent evening meal
Negative section of review
Struggled with getting out of my parking space
Positive section of review
The dinner and the breakfast was good
Negative section of review
Had a cold shower, no hot water. Bed was not comfortable at all.
Chapel Saint Leonards, United Kingdom
Positive section of review
Location was lovely very quiet
Negative section of review
Nothing
Royal Tunbridge Wells, United Kingdom
Positive section of review
Clean and well presented
Negative section of review
Too hot