1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff was really helpful and nice, but also discrete and welcoming. They prepared us a great lunch to take with us on our excursion to the Isle of Skye and some drinks. Everything went smoothly, everything was clean, it was so peaceful and calm in the hotel and in our room. We had a great room, the beds were super comfortable, hadn't slept that deep and peacefully in a long time... Great sense of style and class with that traditional Scottish influence. Thank you so much!
Negative section of review
Everything was great, perhaps a bit expensive but that might be more to blame on our economy than on the hotel...
Positive section of review
Room door wouldnt lock from outside. Very smelly corridor and room (less smelly). Twin beds but needed to join them but hotel has no staff that will come and join. I was asked to do it mysilf. Luckily was staying just for 1 night, so did not bother leaving the room or complain.
Positive section of review
I did not select this hotel for proximity to the Airport, rather it's proximity to London and my meeting. Whilst avoiding the escalated pricing that occurs closer to the City. Rooms are very nice and comfortable and the food/service is very reasonable and good.
Negative section of review
Check in is very busy at peak times, so a few more staff would have helped. That said the staff took their time to answer all questions raised by the customers.
Positive section of review
It was a lovely stay, the park was beautiful, we walked along the river, it was so peaceful and calm. We were comfortable, our bedroom was nice, we had the disabled bathroom, which we felt could have been designed better for better accessibility.
Negative section of review
In the dining room there was dust on the legs of the tables and the window ledges. The lounge where the fireplace is, there was dust and cobweb on the lamps and window ledges. I understand there is a cleaner, but should pay more attention to those areas. We had evening dinner, the menu was good but probably didn't change much, it was a slow service, we waited a while to be served. We would return again, as long as it is more thoroughly cleaned and dusted!
Positive section of review
Nice spacious apartment. Very good facilities...heating, kitchen, bedrooms all well equipped and presented. Private balcony was a bonus. Great location for town and situated next to the Royal Crescent.
Positive section of review
Great location, Great price based on location Clean and tidy, just need updating
Negative section of review
Interior tired Water tepid when showering and could not adjust. Pillows not comfortable The handle on the bathroom door is missing, leaving a large hole in the door. I was travelling alone, so it's not a problem for me, but not so good if there are two people.
Positive section of review
Location was good for what I needed, property very clean inside.
Negative section of review
Communication for getting into the apartment is poor, should be up front about this when making reservation on Booking.com and everything can be done more efficiently. I did ask how I access the apartment shortly after I made reservation on Booking,com and was told I will be given details on the day of arrival! On Thursday evening I was sent a separate email asking for Photo ID, I didn't see the email until the Friday morning which was the day of arrival and also my fathers funeral. The email asking for Photo ID was not from Booking.com so I queried it as it seemed suspicious to me, I was told it was ok so I provided my Photo ID. I will not be using Booking.com for these types of reservations again as everything is for you and nothing for the customer. You should review your internal procedures between yourselves and your property owners because I really didn't want to be sending you my Photo ID on the day of my fathers funeral!
Positive section of review
Lovely staff. Very clean room. Great breakfast
Negative section of review
The air conditioning/heating system was awful. So loud in the end I had to switch it off completely. Spoke to someone on reception who said she was aware of the problem and offered to put a heater in my room for second night
Positive section of review
Cheap and convenient.
Negative section of review
Shower was mouldy, no hot water, previous guests rubbish in the side, mattress very lumpy.
Positive section of review
Staff Friendly
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