1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I was alittle disappointed that the meals were mostly self-service. I had expected a greater incidence of table service. However, Joanna and I had no complaints about the meals themselves. The food was almost without exception of excellent quality, full of flavour - always the RIGHT flavour - and with plenty of choice. My compliments to the chef, whoever he is [or they are]. The en-suite was well appointed and things worked. The lighting arrangements also worked well. The staff were courteous and helpful. I should like to know whether the injured seagull I saw in Chestnut Ave. was reported to the RSPCA, but it had gone the next time we passed there.
Negative section of review
We might have liked to have sampled the entertainment, but found that, starting at 9.15 pm, it was a little late for us. One more thing - for a TWIN room, we both felt that TWO chairs would have been preferable to ONE chair! Returning tired from a long country walk we really did miss BOTH of us being able to slump simultaneously into chairs for a quiet read and a cup of tea before dinner!
Positive section of review
Not the first time we've enjoyed staying here and won't be the last time. The Merchant's Yard is a lovely hotel - nice and modern, spacious rooms which are spotless, an excellent bar and restaurant - and exceptionally friendly and helpful staff. Located in the middle of the Peak District means it's our go-to place to stay when visiting.
Negative section of review
N/A
Positive section of review
Some of the staff were happy doing their job ... For others it was an effort.
Negative section of review
Dirty towels, unable to order food on the first night due to staff issues and unable to order food on the second night as the shift manager seemingly didn't want to work on a bank holiday weekend.
Positive section of review
Good location with parking,. Friendly staff. Clean and comfortable.
Negative section of review
Nothing!
Cley next the Sea, United Kingdom
Positive section of review
Friendly hosts, good food, stunning location, comfortable bed
Positive section of review
The food was good, however staff and service not great.
Negative section of review
Restaraunt staff not professional and appearance shabby. Staff not attentive
Positive section of review
Good breakfast friendly staff
Positive section of review
Large space for 7 adults!
Negative section of review
Nothing
Positive section of review
Lynda is awesome
Southend-on-Sea, United Kingdom
Positive section of review
Very good
Negative section of review
Staff and rooms neatly and tidily