1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The host was extremely helpful and welcoming. We really enjoyed our stay, it was a lovely place. The beds were very clean and super comfortable, the overall place had a great vibe.
Positive section of review
Location was the reason for the booking. It was where we needed to be and the price was good.
Negative section of review
The bedroom itself was incredibly dated, however this was not the problem. The bathroom was not up to standards with there being mould on the ceilings and the dispensers broken. It was incredibly noisy up until 22:30 due to there being live music. (The guy was great but sleep was needed!)
Positive section of review
The room was lovely and clean, with a comfortable bed and a fantastic view if the harbour.
Negative section of review
The breakfast was truly awful; and all hot food was sitting in a luke warm heated trolley and not cooked to order. The coffee was instant and had been stewing in a heated urn and tasted really bitter. Croissants were cold and hard, not served warm. It wasn't cheap either.
Positive section of review
Quiet location, fantastic apartment with everything we needed & very helpful host.
Negative section of review
Nothing
Positive section of review
Very clean and comfortable room, lovely breakfast, staff very friendly.
Negative section of review
wall paper peeling in room, looks like it was due to a leak. could do with fixing, but would not put me off re booking
Positive section of review
Lovely space, nice touches like tea and coffee were very welcoming
Negative section of review
Would of been good to have some local info
Positive section of review
Location was excellent, exactly what we wanted
Negative section of review
Breakfast was not included in the price
Newcastle upon Tyne, United Kingdom
Positive section of review
Bright open space close to town. Hot shower.
Negative section of review
I've never given a one star before but this place was Terrible on a few levels. Terrible service from the staff. I booked this place specifically so I could do some washing as it comes with a washing machine but when I got there I realised there was no detergent for it. The towels they provided also looked dirty so I wanted to wash them. I sent a message asking if I could get some washing powder and they said they would drop some off the next day. It never came, so I messaged again. They said I could look in the communal washing room for some. I had to ask where to find it and was given the wrong floor. There was no washing powder there either. So after being sent on a wild hunt for some they then told me I should go buy some myself from the shop down the road. Mind you I only wanted to do one wash of my own clothes and one wash of the towels they provided. Their communication was terrible and they obviously decided it was too hard because they refused to reply back to further questions. They also require a £100 deposit on the property which I initially didn't see in the listing but found later. I was told it would be refunded within 7 days of checkout. It's been 11 days and I still haven't had the refund. I've messaged them but they haven't replied so I will take this up with booking.com. The check in instructions are also very unclear and difficult to get in. It says it's a fully equipped kitchen but really only had the basics for making cereal in the morning. If you want to do anything slightly more it will be hard. No grater, no tongs etc etc. They ask you to take the rubbish out at the end of the stay (which I don't mind doing) but was only provided with one rubbish bag for my 4 night stay, I would have liked to take the rubbish out earlier due to the smell with the heat but after the washing powder debacle I didn't want to message them to anything else. Would recommend you go elsewhere if you can!
Positive section of review
Helen is a great host and place is perfect.
Negative section of review
Nothing
Positive section of review
Breakfast good pub next door good
Negative section of review
Car parking remote from premises ⁰