1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a splendid stay at The Angel Hotel, Lavenham .... Easy book-in, great lad showed us our very comfortable room, and then out for to explore Lavenham. This is such a lovely friendly village with a good variety of pubs and small shops to wander around. Service at the Angel Hotel was a very happy experience, from the bartender, waitress, and others ... We had dinner at the hotel in their restaurant, with a good choice of foods and drinks on the menu .... we were so pleased with the homemade pie choices, these were the best pies we had both ever tasted. Well done Angel, you should be very proud of your staff and establishment.
Positive section of review
Breakfast was excellent. Bed was very comfortable. Linen and towels are clean. Towels were changed very day . Abe is a wonderful host and enjoyed our stay very much. He is very warm and make us feel so at home with his kindness and warm hospitality. Would definitely stay with him again. Thank you very Abe.
Negative section of review
None
Positive section of review
Location was proved very good for our family with 3 kids (17, 15 and 8 years), close to tube and buss stop in zone 3. Also very comfortable 3 bedrooms and one of them en suite. Good kitchen with full facilities.
Negative section of review
Maybe unlucky but we had no internet at all not tv (i.e. Netflix) as well even if the maintenance tried to help it without success - bottom line is that we had no internet and tv and for a family with kids was annoying.
Positive section of review
Great breakfast. Directly opposite the castle so the view was spectacular. Quirky colourful room. Even had a sitting room with ,again, a view of the castle.
Positive section of review
Very clean & all staff very welcoming. Bar prices very reasonable. I had a cosy room, Although small was very comfy with a lovely bathroom 😄
Negative section of review
The flooring in the swimming pool/reception area needs a refresh.
Positive section of review
Rooms were big. If it wasn't so dirty and there would be sheets and towels for all of us, it would be a lot better.
Negative section of review
1. We booked for 5 persons, but there were only towels, pillows and sheets for 4. 2. The drain in the bathtub was so so nasty (see the pictures), we have never seen anything like that - the water didn't drain - it was not cleaned for many months. When we wrote it to the company through the booking-app, they answered that they will contact the local staff, but noone came or contacted me. 3. One of the rooms smelled like poop. Probably the guest's before (maybe their kid or something) took a poop in the bed and they didn't clean it properly. Even with open window, the smell didn't go away. 4. The floors were so so dirty, dust everywhere, so the floor hasn't been cleaned in a very long time.
Positive section of review
Brilliant location close to A19 for further travel and close to park and ride to travel into York
Negative section of review
No negative points , out toilet seat needed retightening but I forgot to inform the management , I am sure it would have been sorted
Positive section of review
It was spotless clean,and good location
Positive section of review
Good location pretty building
Negative section of review
The air-conditioning in the whole hotel does not work and it needs to… Our room did not even have an opening window and it was stifling… And I don’t mean just hot I mean like Dubai
Positive section of review
Location