1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The flat was clean and spacious. The location was also great as it is in walking distance of many attractions, as well as being close to the tram, train station, cafes/restaurants and shops. Despite the location being central, the flat is located in quiet surroundings and no noise from the flat complex or neighbouring area were of nuisance. Communication with dragon suites has been easy and the stay with them has been without any issues. We would definitely recommend staying here!
Positive section of review
Freshly cooked healthy breakfast and dinner options. Location was excellent, weather was good so able to sit outside with views of the sea. Lovely clean room also with sea views. Friendly and approachable staff.
Negative section of review
Liked everything
Positive section of review
Comfortable beds, decent choice of drinks and a varied menu and reasonably quiet during the night given it is on a main road. Staff were accommodating.
Negative section of review
Difficult to balance the temperature of the shower, road noise during the day & early evening. Decor dated and in need of a refresh.
Positive section of review
Our hosts were easily contactable. Everything we needed for a comfortable stay, visiting family, was there and more! Thank you for having us!
Negative section of review
Not applicable. I can't even complain about the weather as it was glorious!
Positive section of review
super friendly and helpful reception and breakfast staff, good quality breakfast.
Negative section of review
cant be helped but renovation work was in progress, which meant some areas a little "unfinished", but didn't impact our stay significantly
Positive section of review
It was close to the O2 and order our own food to be delivered.
Negative section of review
The price of the car park as well as the stay is a bit steep. Pillows need updating as my partner had one cushion and one pillow.
Positive section of review
Nice hotel with pub / restaurant on site... good location
Negative section of review
all was good spent well for two nights in the pub/restaurant , then ordered a double spirit drink as my last drink on my last night, @ £8.40 and was not given enough coke with it, and the server refused to give me a DASH more when i asked ! I thought she was joking but was serious and raised the issue with another sever who backed her up ! - they then both walked away from when i was talking to them, Very rude & poor customer service , over a DASH OF COKE!!! Never had this kind of attitude anywhere before - laughable really ! spoke to the manager the next day as I departed who apologised and offered to refund me for the drink, which I accepted, sadly this never happened , very disappointed after his words , and have cancelled my further bookings at this place... Poor customer service all round .
Positive section of review
Very well situated and lovely interior decoration
Negative section of review
A few problems with the shower and extractor fan . Neither bathroom fans seemed to be working and the shower in the bathroom needed resealing . Quite a bad leak in bottom left hand corner
Positive section of review
The location and the cottage were fantastic
Negative section of review
Everything
Positive section of review
Location
Negative section of review
Tiny bare room Noisy Waited 1.5 hours to check in