1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We liked the quaint little village surrounding the hotel itself (which is part of the hotel/spa), the room we booked was the cottage and it was hidden away so we had more privacy than expected and we had our own terrace garden. Although we didn't use the spa facilities, the thermal pool looked inviting. The side of the pool is exposed (shutters roll up) so you feel like you're in an outdoor pool. Will definitely use the pool next time. On arrival to our room, we received complimentary spa-like toiletries (smelled amazing) and chocolates as we were there for our anniversary. One of the reasons we booked here was because they were dog friendly as we wanted to take our dog with us. They provided a dog bed and water bowl which was a nice touch.
Negative section of review
Unfortunately, I wasn't aware that the shops and tea room wasn't open when we stayed as we booked on a weekday, but we went there for the accommodation so it wasn't a huge issue.
Positive section of review
The location was great. I was travelling with a four year old, I booked a queen room and we got what I think was a family room. My son absolutely loved the room, especially the “bunk beds” and wanted to call his grandparents to show them the “super cool room”. The Room was small-ish but clean and a perfect, comfortable place to put your head down after exploring London all day. The staff were incredibly friendly, helpful and chatty. The hotel is also quiet, we heard no outside noise and had a great nights sleep. Would definitely stay again on my next visit to London.
Positive section of review
what i /we found is that the area didn't have a "breakfast" before 930 am ish. Which for the pilgrimage didn't fare well with the 4 yr old . Nothing personal to the hotel as they do breakfast on the weekends.
Southend-on-Sea, United Kingdom
Positive section of review
Excellent location - really friendly staff - beautiful view from the balcony
Negative section of review
Nothing
Newton Stewart, United Kingdom
Positive section of review
Friendly welcome and quiet position close to the centre of Newton Stewart.
Negative section of review
Everything was fine although the twin room was a little tight for space.
Positive section of review
Location was great & neat & tidy !
Negative section of review
Our family loved the property- Would have liked larger bath towels & maybe swapping them over 1/2 way through stay ! Would have loved to to leave bags somewhere on check in .
Positive section of review
Great location
Negative section of review
Twin room booked, 2nd bed was a put me up. Not great.
Brighton & Hove, United Kingdom
Positive section of review
Room size
Negative section of review
Bad smell
Positive section of review
Nothing.
Negative section of review
The smell was disgusting; dead rotting rats. The room had fleas. The walls smashed plaster, fitrings falling of the wall. Broken shower. Outside sewer running into the street. Out of date fire safety equipment. Eventually I was promised a refund, but I am still waiting from booking.com
Positive section of review
Decor
Negative section of review
Food
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