1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Southend-on-Sea, United Kingdom
Positive section of review
excellent big plus is for carla on reception very helpful kind and professional. Breakfast was superb .As we are quite elderly we found getting in and out of the shower difficult so we asked if it was possible to change rooms to one that had a walk in shower and this was done again by Carla to a lovely room with a wet room.
Negative section of review
we felt there was nothing to dislike.
Positive section of review
I loved the overall styling of the hotel, the bars, lounge, evening entertainment location and the room view was amazing and space of the room. Staff were polite and helpful. I did receive two bottle of still complimentary water a packet of pretzels and marshmallows for my 50th Birthday welcome .
Negative section of review
I didn’t like that an additional service charge is added to our room at the end of our stay. I asked to have this removed. We were asked if we had any special requests, we asked for a an early check in and a room with the clock tower view at the front of the building but this wasn’t met. Also I called reception to ask what was complimentary in the room, items such as water and face masks appeared on our pillow when we were out but it wasn’t clear to wether these were complimentary. So on departure our invoice was £0.00 balance but we were charged for mini bar items and I emailed to ask what the charge of £7 was for but have not received. a response.
Positive section of review
Nice friendly welcome, good evening meal in the restaurant. Close to many places of interest. Have stayed there before and will stay there again when visiting relatives....... probably?!?!
Negative section of review
Very cold room but June has been cold in general.. Huge tree blocking sun and light. 1st morning's breakfast lovely, 2nd morning awful..... oil slick. Evidently the same chef, obviously having an off day.
Positive section of review
Location of this hotel was excellent as it was attached to the Victoria Station. The room was spacious and quiet and very comfortable. The hotel had great old world charm.
Positive section of review
Everything, from the welcoming hosts, to the comfortable room to the brilliant location.
Negative section of review
Nothing.
Newcastle upon Tyne, United Kingdom
Positive section of review
Central near train and metro stations. Lovely and clean. Rooms well appointed.
Negative section of review
Breakfast was expensive.
Shepton Mallet, United Kingdom
Positive section of review
The staff are friendly, the food and drinks good value.
Negative section of review
All the stairs to our room
Positive section of review
Nice room Bar Lovely breakfast
Positive section of review
Comfortable and clean
Positive section of review
Location was perfect