1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Not a lot really, from start to finish. This was my third year of visiting, but sadly, I was very disappointed in the lack of friendliness, the cleanliness and atmosphere. Location is good for travelling around. Several choices on the menus, but poor quality in some of the food prep. Room quality was average, lack of cleaning or no cleaning, bin was not emptied during my stay.
Negative section of review
Lack of staff and management. Length of time waiting for food orders to be taken. Length of time waiting for food,50 min wait one evening. No response from staff regarding a faulty extractor fan in bathroom, meaning the lack of use of the light and the daily cleaner saying “she hadn’t noticed”,could be because the whole room was not cleaned. Fed up of hearing “sorry for the delay, we are short staffed”. Out of the three evenings I booked a table, there was at least one table each evening,who returned or complained about the food.
Lytham St Annes, United Kingdom
Positive section of review
So easy to check in - a lot of helpful information easily to hand via WhatApp/emails. Even a QR code to show me how to use the coffee machine. Water, biscuits, tea, coffee and milk in the fridge made it very easy and quick to settle in. Fresh fruit too. Comfy bed and a very useful and compact kitchenette.
Negative section of review
WiFi was slower than 4G, to the point of not really being useful. Can get very warm, despite the supplied fan. Minor niggles. No other real issues at all - and certainly nothing that wouldn't stop me from booking again.
Positive section of review
The staff were genuinely friendly and helpful. The breakfasts were excellent, while the evening meals in the restaurant were well cooked, and nicely presented in a relaxing atmosphere.
Negative section of review
Single ply loo paper is uneconomic, and not reflective of the overall quality of the hotel.
Positive section of review
Lovely position. Beautifully decorated, a few small things that need to be integrated into the room to make it exceptional
Negative section of review
Nothing
Positive section of review
Very clean and comfortable for 4 people. Host was very helpful and prompt to reply
Negative section of review
Liked everything
Positive section of review
Friendly staff, great welcome, perfect location, clean
Negative section of review
Nothing
Positive section of review
Cheap. Near UCL East, where I needed it. Clean.
Negative section of review
No hot water. App failed for check in and it's not a trivial app.
Positive section of review
Location ... Parking .....clean .....
Negative section of review
Nothing
Positive section of review
Very clean
Positive section of review
Everything
Negative section of review
Shower was temperamental.