1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
that it was oldest hotel established in Carlisle; retro appeal - wallpaper, chandeliers, mosaic floor, tartn stairwell, entrance, quaint corridors and stairs to room; biscuits with teabags and coffee
Negative section of review
bath was only set to shower (quite understandable though)
Positive section of review
Spa facilities are lovely and a great extra. Nice hotel, clean and lovely interior. The bedroom was comfy and spacious. The bathroom was clean and huge!
Negative section of review
The plug situation in the room was not good. There was one plug for the kettle, nowhere near any mirror. The plugs for the lamps were not for UK appliances. It wasn't practical. More hairdryers needed in the spa. One for the entire women's changing rooms was not enough. People saving the loungers for half an hour at a time when they were swimming, was so inconsiderate, I think the hotel should prevent this but asking people to be more considerate on checking in to the spa.
Positive section of review
So big apartment in the city center. Around many restaraunts, shops and main castle! Apartment fully with equipment for all family. Thank for all!
Positive section of review
Good facilities, warm, good welcome pack, close to sea and town centre, had character
Negative section of review
No chairs or table to sit outside
Bury Saint Edmunds, United Kingdom
Positive section of review
Great location, newly refurbished rooms very nice, great courtyard area and bar.
Negative section of review
Not much.
Positive section of review
We love the outdoor, the lake view, kitchen and location.
Negative section of review
The mattress is too soft. And is a it too dim within the living room .
Positive section of review
The reception team was welcoming, communal areas clean.
Negative section of review
We was situated in room 212 and it was incredibly difficult to find.
Positive section of review
Staff, food in pub across the road, clean place.
Negative section of review
Shower a bit complicated to keep at good temp.
Positive section of review
Location
Negative section of review
I had requested for a luggage drop off as I was arriving with an early flight only to get to the property and advised that it was not available.I was stuck outside in the rain as I couldn’t move around until checkin hours. Lack of a boiling kettle even to get some hot drinking water given the property is far from any cafe was a disappointment for me. I also didn’t like the idea of paying a hold deposit which I only learnt after I had paid for the stay. I have booked many properties in different countries without this condition.
Positive section of review
Staff
Negative section of review
We had to evacuate room in middle of night due to fire on same floor. We also had to ask for another room after a ceiling water leak at night. Hence unsatisfactory holiday. Hotel looks tired.