1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Bed was very comfortable. Room a good size. Iron and ironing board supplied as was hairdryer. Shower cubicle was spacious, and shower flow was good. Slip mat provided. Tea and coffee facilities. Toiletries supplied, with separate shampoo and body wash. The breakfast was average. The grounds were awesome, and the view from the restaurant was over the lake, and superb.
Negative section of review
The room was not serviced every day, so the bins were not emptied or the bed made. The tea/coffee supplies were not topped up, so it felt a bit like Air BnB or self-catering, having to go and ask for supplies. The socket for the hairdryer was on the opposite wall to the mirror. No desk lamp so the room was quite dark. The food in the restaurant was average, and mostly overcooked. Breakfast was average with same cooked food available every day. There were no drawers for clothes, so other than hanging them up, the rest had to be kept in the suitcase.
Positive section of review
Fantastic property with a fabulous boho chic atmosphere . Unique and comfortable. A real sense of grandeur. Gorgeous garden. Lovely area. Huge amount of space. Peaceful and tranquil.
Negative section of review
Shared toilets.
Positive section of review
Breakfast fine but long queue for single slow coffee machine when moderately busy. Breakfast staff very good. Location. Car park.
Negative section of review
Noisy spring mattress. Bath/ shower set up allowed copious water onto floor. Tired peeling bath panels. Slightly offhand bar staff. Room 403 right next to boundary road , noisy passing vehicles and privacy compromised. Charged twice for room as was prepaid and also added to checkout bill. Didn’t query when checking out as assumed booking.com hadn’t charged. Should have, but receptionist should not have charged it.
Positive section of review
Lovely decorated and excellent location. Lovely room and the lounge area is beautiful.
Negative section of review
Having to pay £15 each night for parking when the property has room for parking which, I thought room the advert on booking.com, was included in the stay. I don’t understand why there’s an extra cost for parking when the property has a car park?
Positive section of review
My stay was excellent from start to finish! Staff was helpful and friendly
Negative section of review
I really have cant think of anything I'd change ?
Newcastle upon Tyne, United Kingdom
Positive section of review
The location was good The staff were friendly Most of the room was fine
Negative section of review
Didn't agree with paying for the facilities eg pool etc, never heard of anything so ridiculous, I booked it knowing there was a pool, I would have cancelled it, if I had known we had to pay I wouldn't have gone, thought it was disgusting. The view from the room was roof tops, very depressing I had asked for a nice room for our anniversary, so was Dissappointed. Room very tired.
Positive section of review
Staff were pleasant when clearing away used plates
Negative section of review
Was really looking forward to some prunes and fruit with my yogurt but only had hard pears hard plums and some dried up melon. I was looking for some sugar for my coffee, I asked a member of staff as she came towards me and she just pointed and carried on walking,very rude !!
Positive section of review
Convenient.Close to city centre
Negative section of review
Paying for parking...many hotels don't charge thst as extr
Positive section of review
Large room
Negative section of review
No fridge, no fan, not vacuumed daily, beds not made properly. Mould in shower, cracking paint work. Door handle to bathroom not opening correctly so got stuck in there a couple of times. No racks for suitcases and only 4 coat hangers. Tv way too small for room.
Positive section of review
Nothing
Negative section of review
Outdated need a revamping