1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The cottage is excellent. A short 6 min drive from Bamburgh and perfect for my needs. I did meet the owner, who was most gracious and helpful. Facilities good, very clean and perfect for a single or couple as a base.
Negative section of review
Most regrettably the property is managed by an external agent. My communication with them was very poor. I received I think a total of 11 emails for this booking, which is at best very confusing. Then I had no email as promised for the access key code the day before staying. When I called the agent (the only number I had) to obtain the code, I was told it was my fault because I had not completed their form and paid a security deposit, of which I knew nothing. Yes, I subsequently found it mentioned buried in a booking.com sub section, but the emails did not easily make it clear or provide the form. The agents use a website for the welcome information on arrival, which without a mobile signal at the cottage you can’t access to get the internet code, which is in fact missing where the space for it is on the site….That resulted in three phone calls to the agent, with no solution, and I think 5 text messages to me (which of course you don’t get because there is no mobile signal…. ) I would not book any accommodation again which uses this agent arrangement. The cottage itself is great.
Positive section of review
The location was amazing for the airport. Staff were really friendly and hotel very clean.
Negative section of review
Our room had a door that linked to another room and they were quite noisy which disturbed our sleep which normally wouldn’t have been an issue but due to an early flight was slightly frustrating.
Positive section of review
It was very comfortable and clean. Decor amazing. Polite staff
Negative section of review
We thought it was a cooked breakfast but it wasn’t, although the continental was nice. We could have a drink in the bar as it all closed at 3pm so we didn’t get the experience.
Positive section of review
The best place that we have stayed.
Positive section of review
Kind and supportive staff members.
Positive section of review
Great location. Great welcome.
Positive section of review
Very clean location staff
Negative section of review
Breakfast expensive as guests should have been given option of adding at rate or it should have been explained at check in
Positive section of review
Location was fantastic
Negative section of review
Nothing comes to mind
Port of Menteith, United Kingdom
Positive section of review
Gorgeous location
Stansted Mountfitchet, United Kingdom
Positive section of review
All very good.
Negative section of review
You have no controllable heating in the room. The room stat does not control the room heat and it seems as if there is no heat available to supply the room. The heating system must be turned off. This has been the same on three subsequent visits!!!! There is no water pressure for the shower and the same for subsequent visits. Very bad cost cutting decisions if that is the reason for the above.
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