1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel fitted our requirements for a one night stay in Jedburgh. We did not use the onsite restaurant facility as we wanted to eat out, but the menu and venue looked reasonable. They did not have staff to offer breakfast in the dining room but the hotel provided a small fridge in the room and supplied juice, cereal, fruit and croissant. Which worked for us.
Negative section of review
no negative comments
Positive section of review
Extremely comfortable bed, excellent bathroom facilities, very strong wifi. The main building had a really characterful pub with a good selection of food and drink. The food was particularly delicious you could really tell how fresh the ingredients were. I would highly recommend staying here, and will definitely be staying here again myself.
Negative section of review
Its difficult to find fault with this venue, but if I had to pick one thing it would be the lack of music in the bar and outside on the patio. Its a minor thing and personal taste, but a little bit of background music does generally give a place a better atmosphere.
Positive section of review
The rooms were clean and although the one we had was not very big, it was adequate for 2 adults. The hotel is in a great location.
Positive section of review
The food was good and room was ok while things were going well on our arrival and first evening and breakfast.
Negative section of review
I unfortunately fell and broke my arm on our first full day of a 3 night stay and asked the hotel for some help or support as the bed was too small. I wanted a mattress or something to just allow us to sleep. They did say they would look for an alternate room but almost instantly said none was available. This was fair enough I just wanted some help to sleep as I was in considerable pain. We asked if they had a camp bed but told they did not have any. We were given 1 thin single duvet so 1of us could sleep on the floor. (In the morning we did see a fold up bed being taken to another room but we were not even offered the mattress from this even if the bed was only for children). We sadly did not sleep and next morning asked if we could shorten our stay by a day as I could not stand another night in pain. They said that we would be charged for the full 3 nights including breakfast and made no compromise at all. It was such poor service that we were really upset. It was really disappointing as with no support we really had no option but to lose 1/3 of our money and go home a day early... We did reach out to the hotel both when we were there despite being pretty upset and in a lot of pain and again once we arrived home, before making this review. But neither time did they appear to care in either of their responses. So in summary it's a nice place as long as you don't fall or become ill. Additional info following response from hotel : To be clear we were told there was no option offered around the hotel trying to resell our room, when we asked at breakfast which was before checkout time. There was no offer to take cost of breakfast off, despite us asking as we were told that the food that we had not yet ordered was already purchased. There really was no care or consideration taken. I understand it is a small independent hotel, but the lack or customer care, was a very sad disappointment on what should have been a lovely (wedding anniversary) weekend
Southend-on-Sea, United Kingdom
Positive section of review
Location, facilities and friendly staff.
Negative section of review
Was not allocated room shown.
Positive section of review
Breakfast great and restaurant fabulous
Negative section of review
Nothing 😃
Positive section of review
It was clean but basic
Negative section of review
The parking was a problem for us
Positive section of review
The facility are good
Negative section of review
Big increase in the price of breakfast since the last time we visited
Positive section of review
Location.
Negative section of review
the mice throughout the night, the 4 flights of stairs you have to climb with no warning, the bed sheets too small for the bed, the holes in the ceiling, the unfinished skink, the smashed tiles, the broken window, the useless curtains, the dirty walls and the abysmal staff. after I explained the issues they told booking.com that we never showed up. DO NOT STAY HERE.
Positive section of review
Location
Negative section of review
The toilet
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