1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly hosts, very welcoming and always good for a chat. Excellent base for a holiday. Within easy reach of Ross. Some great walks right from the door.
Negative section of review
The bathroom plumbing caused a few problems.
Positive section of review
Great location, amazing design and comfortable rooms. The staff made our trip extra special and took care of us - as we had just got married that day!!
Positive section of review
- Position of the hotel - The receptionist was polite and accommodating
Negative section of review
After arriving there, the first thing we noticed was dirt all over the car park and dirt on the front door of the Hotel (including a dirty towel). As we walked in, we were "hit" by a pervasive smell of old decor / damp that basically got worse as we were proceeding to the reception. After a member of the staff handed us the keys, we headed to our room and all we could see was random dirt on the corridors / stairs (including used tissues here and there) and a constant squeaking of the floor all over the place. Once entered in the room, we started too look around and there were several things that needed attentions: Dirty toilet, dead insect on the furniture, dirty carpet, mould around the windows edges, broken glass and, again, incredibly squeaky floor. We decided to go back to reception and inform the staff about the problems, and, after the receptionist came with us and agreed about the unpleasant situation, he took few other keys from the office and showed us other rooms hoping for an improvement. As we were not happy with the other rooms, we asked for a refund or at least a partial one but this was "denied" as the receptionist had to run it first to his manager. In the end we basically left without to stay at the hotel and contacted bookings to report the issues. I'd like to point out that the same day we tried to call bookings and see if we could cancel the reservation because a friend of us offered us a bedroom a his property, but due to the reservation being "non refundable", we couldn't cancel and therefore we decide to go the hotel anyway. Furthermore, in the past few weeks we have been in contact with both Bookings and the Hotel hoping at least for a partial refund but, nothing conclusive happened in the end.
Positive section of review
Room was lovely and the position of the hotel is great.
Negative section of review
Nothing to not like really
Positive section of review
A beautiful property and room in a fantastic location.
Negative section of review
Nothing
Positive section of review
Great relaxed atmosphere with helpful owner/host.
Positive section of review
Great location close to a variety of restaurants
Negative section of review
When leaving the property staff did not assist to open doors although they could see we were struggling with our suitcases
Stratford-upon-Avon, United Kingdom
Positive section of review
Friendly staff an the restaurant is good
Negative section of review
The rooms are out dated and clos to the road
Positive section of review
Great room and roof top bar was great
Negative section of review
You have too many silly rules that ruin the guest experience. Eg ordering at the bar to sit outside in the downstairs restaurant. Ordering at the bar in the roof top when you are charging Dubai prices you have to back it up with a great service and you didn't. Not the staff fault they are being told what to do by the management.
Positive section of review
The bed was reasonably comfortable
Negative section of review
The hotel rooms are very dated and we were shocked at how dirty they were! There was black mould in the bathrooms and the carpet was covered in white dog hairs! Which the kids ended up covered in. The website also states that the pool is heated, this is not the true it is ice cold.
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