1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The way one person checked us in, served us from the bar before and after dinner, waited on us at dinner and breakfast was exceptional especially as almost all tables had other people also to look after who appeared to have a similar level of service - he was so BRILLIANT - service with a smile. (So different from the 5 star hotel where we stayed the night before where at breakfast we had had to wait over 20 mins for coffee/ tea after placing our order and there were about 6 people around supposedly organising it all). Here service was IMPECCABLE and never had to wait - or even ask - just so efficient and thoughtful. And everything was kept so clean.
Positive section of review
Really lovely hotel. The staff are absolutely delightful, the room was very nice and extremely quiet and breakfast was lovely. The location is excellent, with really good transport links for getting across the whole island. We would definitely come back to this hotel if we visit the Isle of Man again.
Negative section of review
Nothing - everything was perfect!
Positive section of review
Very comfortable & all the facilities you could need - gr8 that there was a microwave. Good location with supermarket & takeaway food shops close by. Would recommend to my friends.
Positive section of review
A lovely, clean and well appointed cottage with excellent facilities and comfortable beds. Very close to town centre and some excellent cafes.
Negative section of review
There is an extra charge for dogs, which isn't on the listing and after booking we were told the dogs were not allowed upstairs or on the furniture. This is fine but we probably would have kept searching if we had known in advance. It leaves very little space for them and it meant we could not leave them. Parking is a bit of a challenge but there are paid car parks nearby.
Positive section of review
Stayed here before and good quality rooms as usual, bed was very very comfortable 👌 staff were amazing too!
Negative section of review
Lift wasn't working so bit of a trek up the stairs, also the checking in is a bit different, but no real dramas with that
Positive section of review
Didn’t eat breakfast but hot drinks all throughout the day was free & you could have 24 hours
Positive section of review
Breakfast was excellent, room was comfortable and the staff were efficient and friendly.
Negative section of review
The hipster aesthetic feels a bit out of date and maybe something simpler with less youth-oriented touches would work for a broader audience.
Positive section of review
Friendly staff, clean room and fantastic breakfast.
Negative section of review
Nowhere to hang clothes. Not what you would expect at the price of the room. Very inconvenient.
Positive section of review
Bar, dinner & breakfast - all ok
Negative section of review
Rooms were tired and in need of updating/redecoration and maintaining.
Positive section of review
The staff were good
Negative section of review
Small bed with bad pillows
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