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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location to train station and utilita arena. Close to shops etc. Clean room and free coffee machine in reception. Great shower with shower gel and shampoo provided and nice size bath towels. Great value for money
Negative section of review
Pillows could do with being better. Only gripe I've got really.
Positive section of review
Great location, nice welcoming staff at reception. Clean hotel and we were upgraded to a bigger studio double room which we really liked as we had a baby and it gave him lots of extra space to run around.
Negative section of review
The noise at night time was terrible, there was a clattering noise every 30 seconds all night long from somewhere down stairs, we thought it might have been the lift going up and down. The noise really affected our sleep as it was right outside our door. Also at 5.30am every morning the chef was making a lot of noise in the foyer breakfast area, banging cutlery in and out of trays and banging plates. It woke us all up at 5.30am every morning of our stay and we couldn't go back to sleep as it was continuous. We also found the room to be very stuffy, the air conditioning would only set to 21 degrees and wouldn't allow us to put it any lower, this was uncomfortably hot and there was no windows we could open. The air conditioning gave me a sore throat and overall we found the room to be uncomfortable and stuffy. We also found the service in the bar downstairs to be lacking. When we went into the bar we asked if we could take a seat outside, the waitress said yes and we waited for 20 minutes for her to come over to us but she didn't, we had to go back in to ask for menus, we waited another 25 minutes before she came out again. When she did come out all the drinks we pointed to on the menu she said she didn't have available and we ended up having to leave. A terrible waste of time and very disappointing.
Positive section of review
The place and where it was a brilliant chalet would recommend as central to different places and friendly neighbours
Negative section of review
Nothing couldn't fault on anything
Positive section of review
Lovely place to stay. Phil and Gillian are wonderful hosts. Brilliant breakfast choices and tastes
Positive section of review
Spacious and inviting accommodation. Food was excellent. Ideal location for exploring Grasmere.
Negative section of review
They had a lovely piano in the lounge which we found was a waste. It was used as a table and not plugged in!
Positive section of review
helpful people at reception, and great value for money. The place was extremely tidy
Positive section of review
Comfortable and quiet accommodation and all very clean.
Negative section of review
A few stairs but there was a lot of room on ground floor so we could leave our large baggage there.
Positive section of review
Breakfast good. Staff very friendly & helpful.
Negative section of review
Noisy - Music playing from bar
Positive section of review
The property is very central
Negative section of review
Very instable WiFi, not very clean, on arrival there were no induction compatible pans, toilet did not flush properly, shower sink was clogged, one could hear the neighbours very well, dust, spiders and spider webs….