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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Having had stayed before I already knew what to expect. The staff has always been great and location wise it is accessible and you can walk to go out for a meal if you want to. Definitely a place I always get get back to when in the area.
Negative section of review
On this occasion just the fact that I couldn't get a room with a window, however, they were very close to full occupancy so it's only natural. Only shows that they are a popular hotel.
Positive section of review
The room was a good size and comfortable , breakfast and facilities were very nice. Good location within walking distance and staff very polite and helpful. Our room was ready at 1.30 pm well before the check-in time.
Negative section of review
Breakfast should include some pastries which should be nice with a cup of tea after the English breakfast .
Positive section of review
Lovely large bedroom, nice bedding Nice dining room with sofa.plenty if space and the free continental breakfast was great ,highly recommend this place to stay
Positive section of review
I loved the welcome and the environment. The Breakfast is understandably legendary I loved the room and the peaceful views, plus the birdsong!
Negative section of review
I didn't like that I couldn't stay longer!!
Positive section of review
Extremely dog friendly All the staff were helpful Location perfect base for walking and climbing
Negative section of review
Could do with a few more choices on the evening menu including a salad? The chicken Tikka was delicious
Positive section of review
Hotel receptionist, Sabrena was really helpful and professional.
Negative section of review
Pigeon poo on the window ledge
Positive section of review
One member of staff ran the show very well under pressure
Positive section of review
It was so close to the train station and city centre
Negative section of review
Toilet seat was broken ( reported it to the chap in the evening that was on the desk) Make up on the wall at the side of the bed Shower door and rail was dirty Every 5 mins you can hear the trains rumbling past and it literally shook the room as we were in the basement room
Stanmer, United Kingdom
Positive section of review
Fantastic room and very clean
Negative section of review
Service almost non-existent for our first night in the restaurant! Second night was the exact opposite.
Positive section of review
Lovely location
Negative section of review
I could hear the tv next door through the wall after I went to bed.