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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Spacious room, very comfortable bed, complimentary products were a nice touch. Asked to move rooms as we were on the ground floor on night one and it was too humid in the room. We were moved to the first floor straight away where we could fully open the windows and it was much cooler. Very accommodating and helpful
Negative section of review
Very warm in the room at night
Positive section of review
The location was very good for the shops and restaurants that we used. The parking was always available. The apartment was large and when we arrived there was tea, coffee, bread, milk, butter and jam in the kitchen.
Positive section of review
Staff were excellent. Very accommodating and friendly. The building has a warm welcoming feeling with a nice outside area and also a couple of areas inside you can sit in comfort and have a drink.
Positive section of review
Spacious, modern caravan, our 2 year old loved running around, plenty of space on the patio. Close to Herne Bay which was our main focus this holiday. Will definitely be coming back!
Negative section of review
Toilets and showers a bit grubby, need a good scrub. We also had to re-wash plates,glasses and cutlery Toaster was quite dirty and kettle had so much limescale in it we decided not to use it at all. Whole place just needs a very deep clean and it will be perfect. Definitely didn't put us off and we'll be visiting again!
Positive section of review
Nice location in heart of Earls Court. Friendly staff. Nice to have plenty of coffee, tea, milk and sugar. Complimentary bottles of water Cups and glasses cellophane wrapped.
Negative section of review
Poor TV aerial signal. I couldn't work air con, only stayed one night so didn't ask staff for assistance.
Positive section of review
Warm welcome and lovely stay at the hotel. Good food, nice room and perfect place to explore Loch Ness. Appreciated the gluten-free options especially!
Positive section of review
Reception Sri was amazing customer service skills
Positive section of review
Good value, amazing location. Friendly staff.
Negative section of review
Obviously some staff are seasonal.
Positive section of review
It was a good location for what we wanted
Negative section of review
TV seemed impossible to use - connection issues. A few maintenance issues.
Positive section of review
Nothing
Negative section of review
Old apartment with ugly bathroom