1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
very cozy room, wine and crisps left for arrival. the staff were very good- communicated well and solved issues with wifi and tv very quickly. The shower had good heat and pressure and the bed was very comfy.
Negative section of review
it was a very hot room so maybe a fna in the room would be good, we just sleot with the windows open but was still a bit clammy.
Positive section of review
Great loving space and kitchen area which was perfect for us to stretch out. Great baths rooms and nice hot shower. Walking distance to the beech (dog side) and not far from the main stretch.
Negative section of review
Could have done with some furniture on the decking and more milk for the tea and coffee area.
Positive section of review
It was a self-catering accommodation. Everything was very good and comfortable, clean and in good order as anticipated. Entry into the property was easy and well managed by Jackie.
Negative section of review
There was a router for wifi but the code, at the back of the router, was illigible so in effect, there was no wifi. The flat is on the main road - we knew it would be - and it is noisy.
Positive section of review
I liked how the houses where set out neat and tidy very clean, the John Paul pub was good, excellent food a bit pricy for drinks
Negative section of review
Drinks a bit cheaper in pub
Positive section of review
Alan from concierge was brilliant. Really helpful and couldn’t do enough to help. This is why the score was higher
Negative section of review
The night receptionist guy (with a beard) that met us on arrival was terrible. He was rude and told us all the incorrect important about food not being served and we could only eat that evening in expensive restaurant! Which was incorrect. The price of the room I expected top customer service from the start and it really ruined our stay.
Positive section of review
Spacious bedroom and en suite Comfy bed Good breakfast
Positive section of review
I enjoyed my breakfasts and found the staff very helpful
Negative section of review
The difficulty I had in your hotel was with the lighting/electrics in my room. I found it very difficult to know how to switch on the lights. And some automatic lights came on, but went out when I was still using the cupboard.
Positive section of review
It’s centrally located and convenient.
Negative section of review
None
Positive section of review
The bed Room size Location Staff
Negative section of review
The noise The pillows The breakfast
Weston-super-Mare, United Kingdom
Positive section of review
N/a
Negative section of review
Shower was OK. But lacking a Grab rail if you 're not too steady. on your feet And the worst happens you're in trouble