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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Easy to find, limited on street parking but two public car parks really close. Sparkling clean and lovely staff. Stayed for the weekend with two grandchildren, 8 and 5 who loved it. Excellent value for money, would definitely recommend it.
Positive section of review
Room was comfortable and clean. Check in staff and bar staff polite and friendly. Location and building is fabulous. Visited many times over 25 years.
Negative section of review
Service in the Terrace bar for food was appalling at weekend. Eating light lunch with 3 friends. Took over an hour after taking order to produce food. When delivered was all very basic and unappetising for price charged. One item had to be returned to kitchen as was cold. Another couple in bar also had issues and returned their food. We were told they had a new chef in kitchen and were very busy with a wedding group. Do not feel this should be customers problem, as they host events continually and guests were only ordering drinks, not food. Specifically chose Dunston Hall as it holds some lovely memories for me from when I lived in the area and it always had a reputation for quality. Very disappointed that they fell so short.this time. I raised my concerns with bar manager and complaint was resolved, but my friends and I have agreed it has put us off choosing this venue again in future for food. Overnight stay in room was lovely though and no concerns with the breakfast service.
Positive section of review
The location, the cleanliness, the decor, the ease of entry, the facilities, liked everything really, would definitely return. 😊
Negative section of review
The parking can be a bit tricky but no big deal.
Positive section of review
Beautiful place, great nights sleep, lovely breakfast & Donna was so friendly & welcoming
Positive section of review
Most of it, just that we had to get more bedding as shower leaked downside onto the bed.
Negative section of review
Other than above all good
Positive section of review
Very central location, immaculately clean, lovely breakfasts and friendly hosts
Negative section of review
Nothing!
Positive section of review
Lovely old property with lots of character
Positive section of review
Location, quiet, comfortable
Positive section of review
Great location
Negative section of review
Room was so small knees touched the wall whilst on the toilet. Pillows poor
Positive section of review
Lovely stay.
Negative section of review
Manager, could do with being a bit more pleasant. Other staff brilliant.