1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Brighton & Hove, United Kingdom
Positive section of review
The staff were, without exception, friendly and helpful. We were assigned an accessible room which happened to have a wonderful sea view. There was an excellent array of breakfast options. I particularly enjoyed the variety of fruit, but my husband was very happy with the cooked breakfast. We also enjoyed the experience of dining in Leo's one evening. Good food, service and a wonderful view.
Negative section of review
The grab rail in the bathroom and the bed were lower than we would have expected. My husband managed, but we thought transfer would have been difficult for a wheelchair user.
Positive section of review
Excellent breakfast which was cooked to order due to the absence of guests, so the hotel was quiet and staff had plenty of time to attend to our needs.
Stratford-upon-Avon, United Kingdom
Positive section of review
Very friendly, made to feel welcome. Good position for Stratford. Good to have a car park space booked.
Negative section of review
Car park was a little tricky to access due to other venues thoughtless parking. As our room was at the front of the property it was a little noisy from the road. Will request a back room next time.
Positive section of review
The room assigned to me was a double room. It was large enough for movement and storage.
Negative section of review
Having seen that this hotel was recently criticised on local newspapers, I decide to share my experience as well. The staff was very unhelpful. I wasn't able to access my assigned room – one floor below the reception – as there was a problem with its card-operated door lock. It took me half an hour moving up and down with my luggage repeatedly to address the issue. The female receptionist refused to come down with me to check but unreasonably claimed that "the card must work" on the basis of it being shown on their system as "activated". They appeared to have never thought that it could be due to technical fault of an individual door lock. It is not rocket science. Their card-operated door locks are a very tricky type – it requires "swift" insertion and removal at a certain angle in order to unlock. I used to live in an apartment with exactly the same type of lock, which was a nightmare. Most hotels you can find in the UK and across Europe don't use such type of lock. It is possible that this hotel is using it for the sake of saving money or simply resistant to changes. The other issues were that the (1) hot water supply in my room was unstable and I wasn't able to shower on the first night of stay (2) bathroom was mouldy (3) Wi-Fi access in the room required a premium for each device to connect, which wasn't mentioned in their advertisement.
Positive section of review
Good location for the airport, which is its purpose
Negative section of review
Stated parking fee did not mention the £6 you then have to pay at the airport when they deliver the car back to you. would make a difference to the decision on where to stay as not had this at other places near this airpor
Positive section of review
good location for town and ferry
Negative section of review
some noise at night
Positive section of review
Nothing. Very disappointing.
Negative section of review
Mice in the room and they did not do food. We are waiting on a refund.
Positive section of review
Everything was perfect !!!
Positive section of review
breakfast was ok.
Positive section of review
Location
Negative section of review
Tiny rooms and bed