1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location Apartment ok but tired - could be great with investment Managing agents of complex extremely poor. I would hope and pray nothing goes wrong as you are literally on your own. No support for faulty lock would have meant either stopping in room for 5 days or paying to sort it out yourself. Goodness knows what would have happened with an electrical fault !! Said they would call back and didn’t. So poor
Positive section of review
Great location next to the tower and the tube for getting around London. Fantastic staff on arrival, particularly Elena. Great selection for breakfast and the pool was good size and everywhere in the building well maintained.
Negative section of review
Only had one night at the hotel but this will be the hotel I come to when next down.
Positive section of review
Ideally located for the beginning of the coast to coast walk. Staff very informative and friendly.
Negative section of review
Packed lunch prices could be a little cheaper. We ended up getting sandwiches from the beach cafe more reasonable.
Positive section of review
Good staff contact, room size TV on the wrong wall you get a crick neck watching tv
Negative section of review
TV on wrong wall
Positive section of review
Pros: Really nice, comfortable pods, Good shared kitchen area Nice patio area.
Negative section of review
Cons: The email instructions on how to check in/get into our pod were sent a day late (after we'd already left! Thankfully, we got there just in time to find an actual person to help ((who was lovely)). We purchased the logs and kindling prior to arriving and started our hot tub when we got there as per the instructions. The amount of logs we got for £25 was a rip off but we tried and waited 3.5 hours. By that point, the water was only just luke warm (if that) so I called the number and the only option was to buy more even though the they had said that the original amount of logs was enough and should only take 2 hours. It was clear from that conversation that the owner only cares about money and not about making the stay enjoyable. The other 2 pods near us also had troubles and one if them had purchased numerous logs for their multi night stay and never got it hot enough to go in. I had booked using a lot of my wallet from booking.com genius, in my opinion, if we had paid full price, we would have been severely disappointed. At the price they charge, the correct amount of logs should be provided in the cost and they should start the fhot tub for if you are intending to use - they would already know they as they call in advance to sell the logs to you. Exteas also include pizza dough for a pizza oven that looks like it has just been left there and would also require you to purchase even more kindling to get it going. Customer service was shocking. The place has so much potential but once the owner has your money, they just don't care. There was no area for recycling.
Positive section of review
The charm, the attentive staff and delicious food.
Negative section of review
Bed was a little hard.
Positive section of review
Friendly, welcoming staff. Location was very good.
Negative section of review
The plug in the bathroom sink requires attention as you have you have to manually pull it up to let the water escape form the sink. The shower was very disappointing poor pressure with only one small manual shower head. The fridge in the room is not working correctly, the cold drinks that we placed in the fridge were warm when we took them out the fridge the next day, The cooked breakfast was poor as the bacon and the tomatoes were both burnt on top, the sausages were very firm and dry as if they had been sitting on the hot plate for a while and the poached eggs hadn't been drained very well which left water on the plate which permeated the other breakfast items. Shame no one asked for feedback when we checked out.
Positive section of review
Quiet and secluded location
Negative section of review
The weather
Positive section of review
Staff are very polite!
Negative section of review
No buffet dinner option for non-tour guests.
Positive section of review
Free parking.
Negative section of review
Restaurant staff very poor, badly trained. Rooms need attention. Noisy visitors to health club located by main bar!!
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