1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Couldn’t have asked for a better couple of nights at Charlton Hall topped off with an engagement after a day at Bamburgh beach! Room was lovely and spacious with real attention to detail. Breakfast was lovely, gorgeous pastries and hot breakfasts - would recommend the eggs Benedict! Great choice of drinks and intimate bar area where we had drinks both nights. Grounds were lovely for a wander too. We will definitely be back!
Negative section of review
Would be so lovely with spa facilities - we did mention this to reception and they said it might be in the pipeline!
Positive section of review
The host was very kind and attentive. She even offered to prepare us something to eat in the morning, although our rate did not have breakfast included. Thanks! :-D
Negative section of review
The description of the room should be improved: I've found it and booked it searching for a room with "Private bathroom" on Booking.com. But it turns out the bathroom was actually shared with all the other rooms. Granted, the room description actually specified both "Private bathroom" and "Shared toilet", so, my bad for not noticing earlier the "Shared toilet" part. Still, I'd suggest the owners to fix the description removing the "Private bathroom" part, which is not correct, to avoid any misunderstandings with future guests.
Positive section of review
Layout of Apartment , checkin process,comfortable bed, great shower, washer dryer, great kitchen.
Negative section of review
Nil
Positive section of review
Location was ideal as it was very near the friends I was visiting.
Negative section of review
1. Check-in: This was not mentioned in the paperwork but the check-in was by mobile phone to a receptionist who was in some other building, somewhere else, whilst I was at the front door (so much for 'We're looking forward to seeing you' - there was nobody there!). Fortunately I had my mobile with me! However, the accommodation is on the Cambridge ring road and trying to hold a mobile phone conversation (to get the code for the key safe) with the constant traffic on a busy afternoon was very difficult. This should have been explained during the booking process. 2. "Private shower": I thought I'd booked an en-suite room thought the paperwork said "Private shower". I took this to be a fancy way of saying en-suite. No! I had to phone the receptionist (again), who explained that my facilities were in the room on the other side of the corridor. Not very private if you have to get up during the night. The door to said facilities said "Private" and the receptionist told me that I had the only key - except that there was no lock on the door (only the usual bathroom bolt on the inside of the door). Anybody could have used it. Not private! 3. Noise: There was no mention when booking but there is a communal living room. The booking did say that the place is not suitable for stag/hen parties, etc., and the rules in my room stated that there was a noise curfew after 10 pm. However, there was nobody there to enforce it. Other residents returned after midnight and socialised loudly in the communal room and the hallway, and the person in the room beneath me was in and out of their room every few minutes, leaving the spring-loaded door to bang shut behind them. I gave up counting the bangs when I reached 30 of them, and it was not yet 3 am. They finally went to bed after 5 am! Oh, and when I got back that night I found the main light in my room was not working. Fortunately the bedside light worked.
Positive section of review
Nice decor, very clean, excellent business choice.
Positive section of review
Lovely big room, very clean and modern.
Negative section of review
Nothing
Iwerne Minster, United Kingdom
Positive section of review
Lovely old building in a quiet location
Negative section of review
The chef called in sick from sitting in the sun too long!!! We had to order in a take away
Positive section of review
Breakfast, hospitality, friendly staff
Negative section of review
Train noise from a bust station very disturbing, poor ventilation and very hot even when 10 degrees outside
Positive section of review
Awesome, clean, and respectful.
Positive section of review
Clean and tidy rooms.
Negative section of review
Self check in service needs some work. Could be much more streamlined.