1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
There wasn’t anything we didn’t like. Really clean and comfortable. Would really recommend it for young families. Staff were beyond exceptional and the lady we served us breakfast on both mornings was just lovely with our two small kids.
Negative section of review
If it had a pool or gym, it would have been perfect!
Positive section of review
It was really comfortable, great location, nice and peaceful! Really comfy beds, we ate in the restaurant for evening meal and breakfast and both were really nice. The room was very high spec!
Negative section of review
There just wasn't much else in the area, but that wasn't an issue really
Positive section of review
Garden at front with tables, plenty parking and close to Lochranza Ferry port. Excellent Sandwich Shop close by for a bacon roll and coffee in the morning.
Negative section of review
There were several issue and problems with our booking and stay. The owners offered an unsatisfactory response to the multiple failings. Firstly, a day before arriving (Friday), I received an email stating that “following recent customer feedback” they had reduced the rate from £173 to £100. There was no further explanation given for this change. I figured it was probably due to the very high initial price, as a cost of £100 would have been about right. Upon check out (see end of review) this promised was dropped. On the day we arrived (Saturday), over three hours after checking in (where we had been shown to two rooms instead of one — which I queried and was assured several time ms to be correct) I received a phone call and voicemail message from the owner at 10:30pm accusing me of incorrectly booking my stay for only one adult instead of four and to “call him back URGENTLY”. In actual fact, it turned out the hotel’s booking system had an error (which they should have easily spotted when four of us arrived and were shown to the room.) The tone of the owner on the phone was harsh and totally unnecessary, especially as the error had nothing to do with my end of the booking as I emailed proof to show. I kindly agreed to help them out of a difficult position by allowing the staff to move our bags to one room as we were in Lamlash finishing dinner and seeing some friends and that we would return the key to the additional room the next morning as we would be back around midnight and did not want the staff to have to wait up. The owner agreed to this. We arrived back at the hotel at 12:20am and found no one at reception so proceeded to the room. At 2:15am (Sunday), I was awoken by four telephone calls and two voicemails to my mobile from the hotel reception asking when I was going to be returning to the hotel… (despite having been back for almost two hours…).
Positive section of review
Location is excellent, bed is comfortable, room is good size and clean, beautiful toilet.
Positive section of review
Great hosts Nick and Vena and hospitality and home cooked food was fantastic.
Stansted Mountfitchet, United Kingdom
Positive section of review
Large airy communal spaces Self service breakfast was very good
Negative section of review
We found it quite difficult to find after checking in our luggage
Positive section of review
Very clean very friendly staff and very comfortable room
Positive section of review
Beautiful buildings and excellent value for money .
Negative section of review
Carpet was alittle dirty in the room.
Positive section of review
Staff were really attentive and helpful.
Negative section of review
Lack of immediate parking. Small bedroom with bathroom which was even smaller - we had to take the toilet roll off the holder to give more room! Shower was a little temperamental.
Positive section of review
Character, location, comfortable beds
Negative section of review
Small shower cubicle, no complimentary toiletries, beds could be larger, very warm. Some staff a bit curt though the majority were really lovely.
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