1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
room location was good, there were no batteries in the remote control for the tv we requested this but someone turned up with a remote control not just the batteries. Late on the 2nd night someone knocked on the door after 11pm to bring the batteries...and we also had someone turn up at our door on the morning we were checking out to open up the sofa bed.. We didnt request assistance - the staff member showed us the request on his phone - thought this was a bit odd as we were checking out that day! Maybe the room number was incorrect!
Negative section of review
Stale smell in the hall outside of the room. Dark areas in the hotel for mood lighting was just a bit too dark. Could have done with fresh air in the hotel but all windows are closed. Didnt like the remote control for the lights - easy to use but restricted where and when you could use the lights - if you just wanted lights on in the bathroom (which were too low), you couldn't do that without turning on all the lights in the room. I would have liked more air in the room (menopausal lol) but only one setting on the air con up or down on the temperature, which wasn't quite cutting it for me. The cool setting on the hairdryer worked though!
Positive section of review
The location was amazing. Having the old railway line walk from the site meant we could walk anywhere. The staff in reception were very welcoming, polite and helpful.
Negative section of review
Our mattress was quite thin, but although I found it comfy, my husband found it uncomfortable.
Positive section of review
Beautiful location, very nicely presented. Really comfortable and with everything needed to make a good stay. Will be visiting again.
Positive section of review
Everything was perfect, the house full of appliances, amazing garden to relax in, calm and peaceful, perfect weekend away.
Negative section of review
Nothing
Derry Londonderry, United Kingdom
Positive section of review
Great location, spotlessly clean, really comfortable bed. It's a contactless hotel and all worked fine.
Positive section of review
I was at a concert in the Hydro that evening and the location was good for that purpose.
Negative section of review
The room (401) was tiny and hanging space was a joke. Nowhere to sit except on the bed. The carpet was in a terrible state. Raidiator cover was hanging off. The only way to boil water in the kettle was to sit it in front of the television and plug it in behind the tv!!! The en-suite was in need of a serious upgrade as the shower tray had several chips and the sealant was black. The wash hand basin was cracked and needed complete replacement. I was on the fourth floor and was kept awake by someone walking around on a squeaky floor near my room and then awakened very early by the same noise the next morning. I did not make complaint at the time because I did not have enough time to do so.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location was great, less than 10 mins from the station and 10 mins to the shops
Negative section of review
Nothing, everything was brilliant
Positive section of review
Breakfast and Dinner - good food , choice and portion size
Negative section of review
All good
Positive section of review
The breakfast was excellent and a very clean presentation.
Negative section of review
Room was dirty, plugs and sockets filthy and although they had apparently been tested, the date was more than a week in the future! Great electrician, not. Advertises a safe in each room but it's not working and they've lost the key so we had to take passports, document and keys with us every day. They claim it is safe to leave items in the room yet it took more than 15 minutes to be attended when we arrived, so we could've done anything, gone anywhere. Access from window into the room is very easy so I did not feel secure. Front door security is a joke. Security entrance code is engraved on keyring which clearly means it's never changed 🤦. Does not advertise that there is no lift or only access is via stairs, which is not a problem if we'd known beforehand. Two pensioners taking a case up a narrow stairway is not fun. Finally, towels were not changed for some reason on penultimate day therefore still damp early the following morning 😟
Positive section of review
Location, staff.
Negative section of review
Not value for money, very tired in places.