1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The only bonus was the pool, no single beds I went with my cousin and obviously couldn’t sleep in the same bed as him and the staff shrugged her shoulders . Very unprofessional asked for extra duvet and pillow so he could sleep on the door instead only to be told we be charged extra 15 pound! I payed 207€ for one night I wouldn’t ever stay again or recommend it. Horrible experience
Negative section of review
The staff at check in were completely inattentive , not helpful and completely rude! Ceiling was full of mould and painted over . The bed and pillows were as hard as a rock my back was painful the next day
Newcastle upon Tyne, United Kingdom
Positive section of review
Room was clean and comfortable, quiet room as requested. Excellent location for amenities of the city without being in centre. Parking for car was very convenient. Excellent breakfast, plenty of choice and the staff were attentive and pleasant.
Positive section of review
Great location, very central and right in front of a main station. A lot of shops, restaurantes, coffee shops around to get anything you need. The staff was great and as usual for this chain, good price-quality ratio
Negative section of review
The internet wasn't very good in my room and I couldn't take my calls, but I was able to use it from the lobby where they have plenty of space and tables
Positive section of review
Breakfast was adequate. The staff were very helpful and my review is not a reflection on the staff
Negative section of review
Paying the parking fees was an absolute nightmare and took the best part of an hour to complete. We were told beforehand that the lifts were out of order, but on arrival we were told that they were now working without any problems, our first journey to the 2nd floor saw us being unable to exit on the 2nd floor, we were lucky that other guests on the 1st floor had called for the lift as I had pressed the emergency button a number of times. We reported that the lift was faulty a number of times, we had to use the stairs 80% of the time as the lift would not open on the 2nd floor, the starway was pretty dirty. with regard to our room, it was very clean, however there were quite a few ugly brown stains on the carpet
Positive section of review
Peaceful, quiet, relaxing hotel in very good location. Staff are very friendly.
Positive section of review
Good location, gorgeous large room that was well decorated and clean
Negative section of review
There is nothing related to the property, but the manhole cover on the road outside was loose, so rather noisy every time a vehicle went over it.
Positive section of review
Good location, great facilities, clean and tidy.
Positive section of review
A lovely property in a beautiful location.
Shepton Mallet, United Kingdom
Positive section of review
Clean, lovely rooms and spacious
Negative section of review
Nothing
Positive section of review
Clean and functional