1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff are very friendly and welcoming. It was my second time there in three months. The hotel contacted me in advance and asked if I am coming for a reason. I replied my birthday and upon check in, was upgraded, Executive Room was great and comfortable. Thank you for making my trip even more special. The location is ideal for everywhere I wanted to go, shopping, restaurants and a play. All within walking distance.
Negative section of review
The lifts sometimes took a long time, but the stairs were always available :)
Positive section of review
Good location, very clean, towels changed everyday. The breakfast was very tasty and girls working in the dining were very polite. Excellent location, close to 4 tube stations and 10-15 mins walk to Covent garden. The room was small, and the wifi connection not so good. Also, isolation not so good since you hear the traffic
Negative section of review
Missing kettle and small fridge. No cold water from the tap, warm water from both pipes.
Positive section of review
The location is just 5-7 minutes from Paddington station, on the same road. There are many M&S and Tesco shops and restaurants nearby. Hyde Park is just a 5-7 mins walk. This is great.
Negative section of review
The apartment was a flat no. 2 in the basement area. After booking 2 weeks in advance and paying 831 euros, you end up in the basement. The way to the basement is not marked. I called the emergency number, but the guy on call also had no idea how to go to the flat. The fire exit door takes you to the basement. There was a lot of noise throughout the night and day as people were walking and coming to the lobby on the ground floor. We were there for 4 nights but could not sleep well. The room did not have any ventilation. We booked for 3 adults and what we got is just one small double bed and sofa. It was extremely short sofa and one can not slip. I called up the support number to request for change of room, I dropped message but there was no call back. They have also taken 200 pounds as additional deposit before check-in. The shower cabinet was ultra small. Overall, location is good but rooms are too small and lot of noise.
Positive section of review
Easy access for the train and incredibly friendly staff
Negative section of review
The room we were in had an overpowering air freshener smell, along with the corridor leading to the room - like to the point of needing to turn off the air fresheners at the wall in order to get to sleep. Given how immaculately clean the room was I did wonder what smell was being masked?
Positive section of review
breakfast very good .staff very welcoming and friendly.
Negative section of review
Dreadful sewage smell coming out of A/C
Positive section of review
Clean and efficient good location
Negative section of review
Entrance a little tricky
Positive section of review
It was close to the city centre
Negative section of review
Cleanliness was awful didnt even look like it had been hoovered never mind wiped down, there where bits all over the floor and in the bathroom there were body hair every where. Was trying to just cut my loses and book a nearby hotel but they were full so had to stay the night. Then there was the bed, really uncomfortable as it was just two singles pushed together and there's was a gap in the middle of the bed. Not just that the one mattress was higher than the other so yea not a good night sleep at all. trying to get code for the door was harder than expected. You had to fill out two forms and then wait for reply that took for ever, so checked in way past my expected check in time and the information on the emails didn't really explain alot so took couple of phone calls to get into the room. Don't recommend at all
Great Yarmouth, United Kingdom
Positive section of review
All of it, was a lovely stay!
Negative section of review
The bed didn't feel the most comfortable
Positive section of review
Location, food , bar , room
Negative section of review
£50 , deposit taken for any damages . Not yet recieved my refund I left the room clean and tidy .
Positive section of review
It’s classy and near town
Negative section of review
Everything
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