1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Clean and central this was excellent value for money. A welcoming receptionist too. However, all of this was surpassed by the incredible breakfast and team serving us in the restaurant. Fantastic! We will be back
Negative section of review
Nothing to improve
Positive section of review
Clean, specious enough room with good facilities. Pleased to get a voucher for the pub next door. Amenities nearby very good, with supermarket next door and lots of cafes., bars and restaurants.
Negative section of review
The sink in the bathroom was very small.
Positive section of review
The hotel is in a great location in the centre of Harrogate and looks very trendy. The bathroom was very spacious with a big roll top bath and walk in shower.
Negative section of review
Overall I was hugely disappointed with the whole experience. My room was not the cleanest and had quite a build up in certain areas, especially in the bathroom. The floor corners had not been cleaned in a while and it felt like housekeeping had only been doing a quick clean and tidy. I did report this and housekeeping responded which was good, however other items were a little grim such as the Nespresso machine. It had buildup of dust and grime over the machine and I couldn’t use it. The whole room seemed a little tired. There was then an issue with charging incorrectly on checkout, I had been given a small refund for the issue which I wasn’t aware of. The receptionist charged me rather than refunded, then couldn’t refund me until the management had arrived. I actually found this member of staff really lacking in engagement and customer care, bordering on disinterested and rude. It summed up my whole experience which was a shame, I’d been recommend Hotel du vin from a colleague. Not sure I’ll try this hotel again.
Positive section of review
The flat is nice and clean, and the location makes it easy to explore the central areas, collecting the keys was easy.
Negative section of review
Being in the party area, the location is pretty noisy. We stayed from Sunday to Tuesday, and even on those days, the music in the neighbourhood pubs was loud till late at night, and the apartment was not properly sound insulated. The bed is very soft and has two single mattresses, so there is a super uncomfortable gap between them. There is a full kitchen, but if you plan to prepare any meals, mind that basics like salt and paper are not provided.
Positive section of review
Exceptional views and service from all staff members. We felt so welcomed and our needs were fully met.
Negative section of review
Can’t fault it!
Positive section of review
Clean and comfortable, perfectly located right in the heart of Winchester. Good buffet breakfast.
Positive section of review
Evein the room was ok abot dated and needs a refurbishment ideally
Negative section of review
Mould in the shower gel dispenser that's supplied when I pushed it to get shower gel I got a puddle of mould water in my hand this was on day of check out when spoke to reception was just offered another room for a shower but was to late was already packed ext to leave
Positive section of review
central to restaurants host was so helpful
Negative section of review
nothing
Positive section of review
Comfortable and near the airport
Negative section of review
Fan in the bathroom made an excessive noise so we didn’t put the light on. Although we were at the back of the property there was a lot of traffic noise.
Positive section of review
Location
Negative section of review
Room not set up as described.