1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Good location, near the beach. Just a short walk to train station. Room was clean, bed was comfy. Good shower/bath. Staff were helpful, polite and friendly. Breakfast was excellent, nice selection of cold and hot food. Quick service.
Positive section of review
My outstanding impression was of the efficiency & helpfulness of staff . I must mention the catering manager .Ryan , who seemed able to anticipate every need .
Negative section of review
My room was small which might have been a problem on a longer stay.
Positive section of review
The cottage had been well presented with the decor choice and clean throughout . Information book available and that was appropriate.
Negative section of review
As we had only arrived from Australia the day or so before, this was our first self catering experience, so had no other to compare with. We have waited until the end of our holiday, once we knew the expectation from various other stays . Although the cottage was very clean , the guest welcoming and kitchen needs was disappointing. We had no kitchen cloth or sponge or kitchen paper, so had to use toilet paper to wipe the kitchen sides and cooker until we could get to purchase kitchen wipes. The hand wash in the main bathroom and kitchen were virtually empty and when we came to use the washer to wash our clothes from almost 24 hours flying , there was 1/2 a cap of washing liquid. Came to make a drink and the sugar bowl was empty and no little long-life milk welcome kits. We couldn’t use the microwave as there were no microwave safe bowls or food wrap to cover a normal bowl, and with only toilet paper to clean the microwave if the food spat, was a bit frustrated .There was also no face washers in the bathroom. Went to do the walk down to the loch as we had read on the site from reviews, and the area was over run with stinging nettles so couldn’t get through . We never saw the owners once and they made no contact with us. Not a great start to our Scottish holiday, we didn’t feel welcomed at all.
Positive section of review
Character with collection of ceramics and antiques Good position eith views
Positive section of review
Friendly and comfortable. Great view of River Ness from garden.
Positive section of review
Friendly helpful staff. Comfortable three star accommodation
Negative section of review
No fridge in room.Rooms need make overs. Access and parking is a nightmare. Shower over a bath
Positive section of review
Location is really good, close to the station and busses.
Negative section of review
N.A.
Positive section of review
Clean, lovely breakfast, great views modern bathroom
Negative section of review
Bit of a walk to restaurants and pubs and the room was expensive
Positive section of review
Breakfast was great- check in very friendly
Positive section of review
Location and staff
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