1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, lovely room with good views over the Firth of Forth. Amazing breakfast in the cafe in the morning. Highly recommend.
Positive section of review
Convenient location right off the Underground station. Bed was super comfortable.
Negative section of review
Nothing!
Positive section of review
Location mainly. pleasant receptionist. room temperature good.
Negative section of review
Really in need of a renovation. Tired furnishings, bad lighting, awful duvet and sheets. Hard pillows. COuldnt read what on earth the dispensers on the walls in the bathroom said. Plug leaked. couldnt see to makeup or do hair in room. Call to reception/concierge/housekeeper re lights was not answered.
Brighton & Hove, United Kingdom
Positive section of review
The location is excellent. Concierge were excellent.
Negative section of review
Our room was tatty, worn carpet with marks, badly marked black furniture, dirty marks on the curtains, black mold in the grouting in the bathroom, very disappointed with the room. Our view was a wall! Also how very tight to offer the brand ‘Life’ bottled water in the room, it is 15p per bottle at booker! This is a 5 star hotel expected far better!
Positive section of review
In the centre of the high town
Negative section of review
Bed was uncomfortable mattress not great on the bed didn't have a very good night sleep
Positive section of review
Decoration and cleanliness
Negative section of review
Nothing
Positive section of review
staff very welcoming.
Negative section of review
room a bit cold
Positive section of review
Location is perfect.
Negative section of review
The hotel is severely run down, water damage all over the walls and the middle of the hotel looked like it had sunk. The stairs was tilted to the side walking up them. The room stunk of damp and made me feel sick with how uneven the floor was. Was only on the 3rd floor and I felt severely unsafe with how uneven the floor was. The bath had all black in there where the bath had started to rot. The toilet was loose, the wifi didn’t work on the tv. Ended up leaving the hotel after a few hours and a refund was refused at front desk and emails have been ignored since.
Positive section of review
Location.
Negative section of review
Shower running hot then cold.
Positive section of review
Locality
Negative section of review
Very hot room . Too hot