1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Comfortable beds. Clean room. Good size shower and bathroom and nice clean towels. The telly worked. Hairdryer provided. Plenty of storage space. Tea and coffee provided. Lovely seafront view.
Negative section of review
Nothing major but; better coffee would have been nice (Nescafe original) . Top of drawers a bit worn. Broken bit on base of corner of shower tray - could do with being fixed.
Positive section of review
Really nice family hotel. Staff very friendly and accommodating. I particularly enjoyed the Vegan Vegetarian breakfast. Animal friendly and staff clearly kind people.
Negative section of review
There wasn't much facilties around the area. To go for a wall etc. Wish it was nearer the centre. Other than that great little hotel.
Positive section of review
Had what we needed.. it was clean but had a smell of sewage. About 15 minutes to the nearest tube and next to a Tesco which is useful. Easy to navigate.
Negative section of review
There was a fire drill during our stay. We weren't informed prior and this made us feel extremely uncomfortable (2 members with autism) especially as we were the only guests that seemed to evacuate. On one of the nights we had alot of noise from other guests running up and down the hall banging on doors causing a ruckus past midnight. It was explained the next day it was a student group booking and reassured that they had left - which didn't help.
Royal Tunbridge Wells, United Kingdom
Positive section of review
The location was close to town, good parking and beautiful gardens. We had rooms close to each other.
Negative section of review
Nothing.
Positive section of review
The location was superb 👌 and the price was good also the meals were value for money
Negative section of review
The beds in the twin room weren't very comfortable so didn't get much sleep this was room 107 also the shower leaked all over the floor as the doors didn't shut properly
Positive section of review
staff were available at anytime to remind me of my room number after a 24hr bender
Negative section of review
paying to check my bag in before my check in time
Positive section of review
Staff at breakfast very efficient, and lovely breakfast
Negative section of review
Room needs renovating, kettle didn’t work, couldn’t open 1 window as handle was missing, curtains were extremely damaged with holes in them. Bar was crowded with funeral party and not sufficiently staffed to cope with the numbers and no where to sit. Ended up with receptionist getting us a glass of wine which we had to drink in our room
Positive section of review
Location was very good for the Docks and city centre.
Negative section of review
Standard of room was average. Dirty bath/grime in overflow. Room smelt of stale smoke. It has clearly been smoked in and was damp. Had a fan going when we arrived to try to mask the smell but it did not work. Jacuzzi bath did not work. Decor dated and in poor standard in public areas.
Positive section of review
Position
Negative section of review
Run down needs an overhaul. Photo showing booked room bore no resemblance to the room we had. No hot water for a bath, no Hot water to hand basin. Would have had to run shower into bath, bath needed replacing, Breakfast not until 8.30. Arrived to whole place smelling of cooked fish. Generally outdated, not overly clean, young person serving polite and helpful. But, no staff around when we left. Previous little interaction between us and staff though helpful when we did speak. Before staying tried to make contact by phone no one answers or returns calls. Bedding clean but had sweaty smell on duvet and pillows. Sadly would not recommend and won’t stay again.