1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Although the hotel was exceptionally busy - due to the Bruce Springsteen gig at the Principality Stadium - the staff were polite and helpful. We were able to store our case for an hour or so before the room was ready for check-in, and enjoyed a drink at the bar. Our room was very comfortable, with a good bathroom. The location was very good - about a 10/15 minute walk from the Stadium and with views from the bar/breakfast room over some greenery. The breakfast was good. The public areas were clean and modern.
Negative section of review
The only issue was the price - which was not surprising given the shortage of hotel rooms in Cardiff when there is a big event in the city. I would be very happy to stay at the hotel again, but ideally on a less expensive date!
Positive section of review
Our stay at Yelfs was great. The staff were fab, especially Glen-Z and the bar maid who worked Friday night and Sunday breakfast, didn't get her name. One of our party is autistic and every member of staff was brilliant with her. We only had breakfast on Sunday but it was lovely. Our youngest member was very pleased that there was a pool table. Thank you all.
Negative section of review
The only thing I would say is that some areas just need updating: shower and general decoration. The room was very warm and we were not able to open the windows.
Positive section of review
The accessibility of the city center. Lovely small room. They offer all kinds of beverages in the room bar. There was water prepared in the room. Definitely will choose this hotel again!
Negative section of review
The airco didn’t work, but the manager brought us portable heater.
Positive section of review
Really well situated to the airport, a shuttle bus stop right outside, clean and quiet property, Terry was friendly.
Negative section of review
I was hoping there would be a car park but ended up taking the train and a bus there instead.
Positive section of review
room was excellent - comfortable and clean with quality bedding and towels.
Positive section of review
The best location and great views. Very light and comfortable and clean
Negative section of review
There could be a few more homely touches such as shower gel being provided or tea and coffee. The tv remote didn’t work either and the doors could do with a clean, they looked a bit grubby
Chester-le-Street, United Kingdom
Positive section of review
Breakfast was excellent. Well prepared and hot. Good staff.
Negative section of review
Not serving breakfast till 9am is a wee bit late.
Positive section of review
The location was great
Negative section of review
N/A
Positive section of review
The location was ideal
Negative section of review
The room was dated and the bed wasn't comfy
Positive section of review
Very little
Negative section of review
The apartment was not maintained. It was run down and in places dirty. The photographs posted on Booking.com are not representative of the actual standard of cleanliness and functionality. The cupboard beneath the sink was rotten, the toilet seat was broken, electrical sockets were damaged and dangerous, shelving was not properly secured to the wall, there was mould throughout the bathroom, the extraction fan was caked in dust and general filth and the curtain pole kept falling off the wall. The apartment was a disgrace and not worth the money. I am a loyal and regular user of Booking.com and feel completely let down with this accommodation.
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