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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff was helpful and friendly. To get your room card you need to head to the bar next to the main entrance and speak to the staff as they are present in the bar. The room assigned to me was exquisite. The bathroom was clean, with comfortable lighting. My assigned room had two layers of doors, which allowed me to place my luggage in between and keep the germs away from my bed. There was an armchair in addition to that in front of the desk. A sufficient amount of hangers was also provided, which was good.
Negative section of review
N/A
Positive section of review
All the staff were exceptional. Our relaxed check in from Gary with coffee’s started our stay as it continued. Rooms immaculately clean with stunning countryside views. Comfy bed & easy parking. Free fudge a nice touch.
Negative section of review
Small fridge in room would be a plus.
Positive section of review
The refurbishment is still on going but looking very nice. We also had an upgrade to one of the bigger rooms. Staff very friendly & helpful Rooms exceptionally clean Breakfast very good
Negative section of review
Not a criticism but refurbishment is still on going .
Bishops Stortford, United Kingdom
Positive section of review
It was close to Stansted Airport and there was parking.
Negative section of review
There where 3 young men in the property, drinking and shouting all night. We eventually got up and left at 4am and slept in the car. (I realise the owners are not directly responsible for their behaviour) The room was supposed to have a private bathroom, this did not exist. We were unable to use the basin in the communal shower room as it was full of sick. The main light in the bedroom did not work. The kitchen where the three young men remained was like a bomb site, rubbish everywhere so we made no use of it. It was such a bad experiance I would like my money back
Positive section of review
Lovely rooms, great food and very friendly staff
Negative section of review
The rooms did get warm as they aren’t windows
Positive section of review
Great location and lovely old property.
Negative section of review
Sofabed a bit uncomfortable
Positive section of review
Spacious room with view of the river
Positive section of review
Fantastic location and amenities
Negative section of review
The fact i paid for 2 rooms and my friends were on a different floor was inconvenient as the staff refused to give me access to the second room floor
Stansted Mountfitchet, United Kingdom
Positive section of review
Location, bar, staff
Negative section of review
Weak shower
Positive section of review
Nothing
Negative section of review
Everything, the listing was totally misleading. We ended up not staying at the property we felt we had been totally misled to believe the listing as an ‘Executive Apartment’ this was upsetting. On arrival we were told to park in the private parking space, this was one of 2 scruffy looking garages at the end of 4 houses, my car overhung on the public path, which I wasn’t comfortable with, the listing should state parking for a small car. The photo on the listing is misleading of the exterior, the front door has a ground floor window on the listing. The apartment is actually on the first floor (which wouldn't have been an issue for us). Garden views listing describes as 'bright and open outlook'; there were no garden views, front views onto a public car park, rear views are the back of terraced houses and their bins. Own exclusive entrance – shared path front door then stairs, this is not exclusive. Floor on entry had dirty footprints. First impressions not the best, the cleaner spent more time prettying up the apartment with nicely rolled towels on the bed with cushions and spread (no privacy in bedrooms, doors have clear glass panels) paper strap over the toilet seat, pretty stickers on toilet rolls, which is all very pleasant but there was no focus on cleanliness as below; smears on glass panes on internal doors sticky black finger prints on internal door paint smeary shower screen and bathroom mirror pink/black mould on shower door tracks. Fridge was wobbly not been levelled properly crockery has many chips paintwork chipped on walls and door frame scratch on wooden floor, cobwebs in rooms. Welcome pack; WIFI password was not clear and partially rubbed off, no coffee machine, no complimentary fruit, biscuits, tea or coffee as listed (a couple of sachets of coffee left by previous guests) There was a pint of milk, 2 bottles of 250ml water for 3 guests. Listing states ‘Avant-Garde’ this apartment is definitely not this.
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