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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The sushi menu, decor, staff, breakfast - very quick to arrive. I found the stairs difficult being disabled there are stairs and some without handrails or only on one side. Otherwise a near perfect score, well done and great value for money as well too.
Negative section of review
See above
Positive section of review
Modern hotel with lovely roof top facilities. A number of bars & restaurants quite close, but it seems some cater for workers? Or maybe it gets busier as summer weather kicks in..
Negative section of review
Some areas were closed, which was disappointing, as a result no room in the bar for drinks….so we went out. Not a problem, we just headed out..
Positive section of review
The room.we had was for 3 people elderley relative travelling with us. We only had one night room was fine although bathroom needs upgrading soon
Negative section of review
Bathroom
Positive section of review
Cosy cottage atmosphere, comfortable beds and all we needed was provided in the room. Lovely views and location
Negative section of review
Nothing
Positive section of review
The location was superb. the flat was excellent and clean.
Negative section of review
There were no usable mirrors for average-height women. The entrance was filthy and the stairway was rather difficult to manage with luggage. It was good to have parking at the rear of the building but extra effort might be made to deter seagulls from the rubbish bins.
Positive section of review
Very clean, very well set up, really nice apartment!
Positive section of review
Kamers, faciliteiten en toegang tot de luchthaven
Negative section of review
Kwaliteit van de klantenservice/receptie. It was our family's first trip to England. But from the first day we felt very dissappointed. We felt uncomfortable due to the unfriendly/unprofessional reception staff. We noticed that there was a bus stop in front of the hotel. When checking in, we asked the receptionist(man) a few questions. 1. Does the bus stop in front of the hotel go to the airport? How many buses leave from here a day? He's response: "The bus goes to the airport. the bus schedule are search on Google. You can find it." 2. Are there any tourist spots or things to see in Luton or the area? He's response: " search on Google. You can find it." 3.Is there a supermarket nearby? He's response: " not arround here. search on Google. You can find it." There were no other customers at the reception other than us. All responses were, "Google it yourself." he is very unfriendly. Like pushing us away. Very rude and made us feel very uncomfortable from the first day. We felt that his attitude towards us was a bit discriminatory. The hotel's food, room, service, were good, but his behavior at the beginning made me feel uncomfortable and have bad memories in here .the bad memories remained in my mind more strongly. Considering the star-rating of the hotel, I think his response is very unprofessional. Reception is an important part of a hotel. Receptionists should be kind to everyone. We want fair hotels that are free from racism and disrespect for women. Even if you're not wearing a suit or dress, or even casual clothes for traveling. We expect fair customer service.
Positive section of review
Good location for our visit
Negative section of review
Some aspects of house were clean and some were not bins full near front door, cups in cupboard were not clean properly maybe from last guest and were in cupboard and toilet wasn't cleaned properly could do with another sofa in living room
Positive section of review
Great setting and building
Negative section of review
Food was microwave rubbish, breakfast was finished at 9.30 of which we had paid for and could not get a refund on
Positive section of review
Everything we liked
Negative section of review
Nothing