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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a lovely room (209) with a fab view of the castle. The room was clean and tidy with coffee tray, biscuits & water. The bathroom was small but had a nice shower (in the bath) and complimentary toiletries . We dined in the restaurant on the first night. The menu was extensive and the meal was lovely We had two coffees and I two cakes for £9 during the day at the hotel coffee house which was enjoyed sat outside in the beer garden area Breakfast was delicious. Car parking was on site. Staff were very helpful, polite, friendly and chatty. Would stay again
Negative section of review
I do have to say that although the hotel restaurant meal was delicious the minuscule piece of cheesecake for £7.95 was not acceptable. We had two coffees and I two cakes for £9 during the day at the hotel coffee house so can’t understand why the hotel would serve such a poor dessert?
Positive section of review
The cottage was really lovely and homely. It was very well equipped and also very clean on arrival. Tea, coffee and chocolate was a nice surprise after our long journey. The cottage is well located within a short drive to some lovely beaches and restaurants. The host was very helpful and answered any questions we had promptly. We will be very happy to return in the future.
Positive section of review
The Flower Pot is a lovely pub with a music venue. The rooms are upstairs and have their own entrance. The room was clean with a comfy bed, chairs & coffee table, tea/coffee facilities, good shower. Staff were lovely. There is a communal kitchen with bread, milk, croissants, cereal etc for breakfast (although we ate out).
Negative section of review
Nothing
Positive section of review
Lovely surroundings. Gorgeous views from rooms. Large comfortable rooms with everything you need. Very clean. Good breakfast in closed and lovely menus for lunch and dinner. Very friendly staff accommodating in every way.
Negative section of review
Quite remote which is lovely for a relaxing break or dogs walks etc but far away from shops etc.
Positive section of review
This property should not be advertised and I will be trying to get my money back. A room in a run down tennanent block is unacceptable. I had to get accommodation elsewhere. Booking.com have let me down.
Negative section of review
This is not an acceptable property and was misrepresented by booking.com
Positive section of review
Beautiful, well maintained & well equipped apartment. We would definitely return.
Negative section of review
A minor point, but the electrical socket to the left of the bed did not seem to work.
Positive section of review
Reception. Elysia was very helpful and polite. Easily the best staff member there.
Negative section of review
TV didn’t work. Shower was coming away from wall. No staff to be found in bar in evening for nearly 10 mins. Sticky tables. Poor food quality. Soggy chips, soggy pie. Two waitresses need training. After complaint to chef about food he removed cost of one meal. Waitresses were not to be seen again. No offer of dessert menu, or coffee. In fact no further contact so we upped and left. Went to reception to be told we hadn’t paid for dinner. No intention of not paying! Old adage, “if you want attention, get up and leave” Very poor service in restaurant. Breakfast also poor. ‘Yorkshire’ breakfast. Whole plate of food was awful. Bacon, eggs and baked beans looked and tasted like they had been under heat lamp for too long. Pleasant waitress. Even the toast after it been in the toaster was very chewy and not pleasant to eat. All in all a very disappointing experience.
Positive section of review
This was the cleanest place I’ve stayed at in many years. Quiet.
Negative section of review
The bathroom was shared , so I had to put on something to go to the loo in the middle of the night. But not a big deal.
Positive section of review
Location Good check in, friendly and efficient Good shower
Negative section of review
Very old mattress with springs sticking out covered by thin mattress topper was very dated and very poor quality TV missing lots of freeview basic channels eg Channel 4.
Southend-on-Sea, United Kingdom
Positive section of review
Location is excellent.
Negative section of review
Oven was filthy. Sofa seats 2-3 people at a push with only uncomfortable chairs for the rest of our party. Need to let people know the amount of stairs. Not suitable for small children. Midges in bedding.
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