1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The smell of raw sewage coming from an open manhole inside the building was lovely. The run down exterior appearance at this property had the quaint charm of a crack den. The broken glass outside my room where a window had been replaced did not fill me with confidence that I could leave any belongings here safely. The kicked in back door which was broken and then screwed shut filled me with confidence that all fire and safety procedures were being followed to the fullest.
Negative section of review
Booked 3 rooms, only 2 were available, the host said one of my guests would have to wait in one of our rooms until he arrived later which would be 4 or 5 hours... 8-9pm No TV's in the rooms or air-conditioning, my room had an old towel in it, I don't know if it was clean or not, I didn't want to touch it! One of my guests didn't even have a towel. I can't tell you enough to avoid this place, it's not what it says it is, we left immediately and I am now over £300 down, it's a rip off, bedroom 2 is next to the garage entrance and you will find an open manhole which is blocked with god knows what, though judging by the smell which fills the property it's probably turds. I have seen properties on Homes Under The Hammer which are in better condition than this before they have been renovated. Please unless you are suffering from domestic abuse and need somewhere immediately avoid this place at all costs.
Positive section of review
Excellent location for walking in the Wookey Hole area. Staff were very helpful. Large car park meant there was no stress about finding a parking space. Excellent value for families.
Negative section of review
This is very much a value-for-money family type hotel so not really what I was looking for. Although the restaurant staff were very friendly, there was a very limited selection of food for the evening meal having run out of a number of dishes - including salad.
Positive section of review
Beautiful spacious room with a nice breakfast although we had to wait as not as much space to fit everyone.
Negative section of review
Beds are not the most confortables and the hotel is not as close as we thought to the old town.
Positive section of review
Nice breakfast. Friendly staff on checkin and checkout. Cute place in a quiet location
Positive section of review
Everything, it was stylish and very clean, food was great.
Negative section of review
Nothing
Positive section of review
Excellent location close to where I was working.
Negative section of review
There was an odd clunking sound coming from the water tank cupboard, it happened every 90 seconds all evening. I think it was air in the system or something, later after I had run the taps the noise moved to the bathroom where I couldn’t hear it so much.
Stoke on Trent, United Kingdom
Positive section of review
Tidy, clean and well located apartment
Positive section of review
Breakfast was great, lots if choice.
Negative section of review
The hotel was great.
Positive section of review
Very clean and tidy room
Negative section of review
THE PILLOWS. They became instantly flat when sleeping on them. Get some better pillows please
Positive section of review
Beautiful hotel
Negative section of review
Nothing