1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Despite the major refurbishment project going on, it was hardly noticeable and the staff dealt with all our questions and my additional needs as a wheelchair traveller exceptionally well. They were all friendly, polite, thoughtful and aware of my needs. It’s clear that they’ve all received a high level of training and they want to make your stay the very best it can be.
Negative section of review
I’m struggling to find something. The only slight issue was the width of the doors for my wheelchair. I’m not wide and it was a close shave with some of them but they’re mostly all doubles so not really an issue and there’s always a staff member more than willing to help. I imagine if I’d asked they would have sent someone juat to open doors for me!
Positive section of review
Location, free parking, patio, would be lovely in warmer weather. There's a fabulous Café at the Observatory opposite. Quiet apartment on the ground floor.
Negative section of review
They didn't make it clear which number the flat was, and didn't inform us that you have to turn the water tank on for hot water. I contacted them and they said they would change the description for future guests. Needs heaters on in cold weather, back room gets very cold. Would stay again though.
Positive section of review
Hotel was in a great location and the room was fab, breakfast was great in the morning as well!
Positive section of review
Loved the location and look of The Gresham, and the room was really impressive!
Positive section of review
Location was awesome . Room was big enough to accommodate
Negative section of review
Lifts were not proper
Positive section of review
The quality of the food and the dog friendluness
Negative section of review
Having to pay extra for veg which often come with the main meal in other hotels. Unable to use the bath as the water flow from the hot tap was nonexistent Some confusion over billing
Positive section of review
Location & cleanliness was good .
Negative section of review
Only 1 member of staff available on the first day & didn’t see anyone at all for the rest of our stay ( 3days ) . The double bed was 2 single mattress put together which made my wife’s back ache.
Positive section of review
Clean, comfortable and well located
Positive section of review
All of our stay with no problems.
Negative section of review
N/A.
Haywards Heath, United Kingdom
Positive section of review
Great night excellent breakfast
Negative section of review
V creaky bathroom door