1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stylish, clean, comfortable. A host was very supportive. My booking was cancelled a day before the flight because of the problem with the bank but the host helped me to arrange my booking back so I didn’t have to change my plans in a panic mode.
Negative section of review
It’s a shared space, you stay in the apartment as a guest. But to be honest it didn’t bother me at all. I had my own private bathroom and room. We didn’t even meet in person while the communication via messages was very prompt.
Positive section of review
It was so close to everything, so modern and the staff were so lovely and welcoming
Negative section of review
There honestly nothing I can say as it was 10/10
Positive section of review
The location, the room facilities and the cleanliness were really remarkable
Negative section of review
The stairs and the unavailability of a lift.
Positive section of review
The setting was beautiful considering it only an hour from London
Negative section of review
I loved it all
Newcastle upon Tyne, United Kingdom
Positive section of review
The host! Couldn’t have been more helpful. 10/10
Negative section of review
Nothing all great
Positive section of review
Good location, comfortable 👌
Negative section of review
Maybe an extra toilet would have e Been ideal
Positive section of review
Perfect for visiting Knepp.
Positive section of review
Well equipped, comfortable
Negative section of review
Bit pointless paying extra for balcony
Positive section of review
Fantastic location
Negative section of review
Not for the fainthearted or those with mobility problems. Access to apartment is via 38 steps up a fire escape.
Positive section of review
Location
Negative section of review
Main: 1. RUDE RUDE RUDE OWNER 2. COMPLETE FRAUD "4 star hotel" doesn't match the pics on booking.com. 3. I couldn't sleep the whole night and had a panic attack 4. I found something looks like insect in the scrambled egg, nobody even apologised. 5. Heating doesn't work and radiator was really noisy full of air inside We were given a room (14) up on the top floor and were not told that it's a fire escape route, with the key for the room hanging outside the room. In the event of fire you would be stumbling over our belongings and the beds which are blocking the exit, which is completely illegal. The host did not inform us that that we would be given such a room, otherwise we wouldn't book this place at all. We also couldn't raise a complaint on arrival as they don't have a 24/7 reception and they leave at 7 PM so were forced to stay the night. In the morning after asking to change the room, Tess said that they are fully booked, was very rude and condescending in front of other guests. She says they are not a "Hotel" but a "Bed & Breakfast" meanwhile all of their promotional material says "The Cumberland HOTEL" and it is listed as 4 star hotel everywhere including here.