1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The Aerotel is super from the point of view that it's inside Heathrow airport. However there is no restaurant in the hotel, and you are reliant on food outlets in the terminal. The room was very small, and did not have a chair. There was no window and therefore no natural light or ventilation. The bathroom was small, but adequate for my needs.
Negative section of review
Larger room with chair would be really good. Also food on site would be a lovely touch. I felt that the price was high for the ,
Positive section of review
Location was ideal. Free parking was a touch. Customer service was outstanding, Jack, (I think was his name) kindly assisted me with carrying my suitcase as I had a baby in a car seat and there were additional steps after leaving the lift. He also brought up some bits I had delivered unexpectedly.
Negative section of review
The pillow cases had marks on them. Dust on the lil’ unit by the toilet - no heating but I was given an electric heater when I pointed this out.
Positive section of review
Staff were excellent , great location , comfortable bed and delicious breakfast. The shower pressure 10/10.
Negative section of review
Room was small but perfect for a short stay .
Positive section of review
Good location, very clean and well stocked with what you would need in an apartment
Negative section of review
The beds were uncomfortable
Gatehouse of Fleet, United Kingdom
Positive section of review
very efficient and friendly staff. Room clean and quiet. Well equipped.
Negative section of review
Check out a it weird. No receipt.
Positive section of review
The view of the bridge, concierge team
Negative section of review
They have held onto our deposit and it’s been 4 weeks and they won’t release it, I’ve messaged over 10 times and tried to call the same amount of time. They also locked us out of our room the night before we left. They NEVER answer the phone. Shower was dirty, and even after requesting them to come up and clean it, the cleaner stated it needed painting and she couldn’t do anything about it. You could see and feel the soap scum on the bottom and side of the bath/shower. Not the cleanest.
Positive section of review
Great breakfast - very helpful host
Positive section of review
Really friendly, helpful staff
Positive section of review
Friendly and helpful
Negative section of review
Nothing