1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location in Old Town, Edinburgh. Walking distance to Castle, Museums and New Town shopping centres. Easy access (but not suitable for non ambulatory wheelchair users due to split level). Good size rooms considering the building doesn’t look so big from the outside. Well equipped kitchen with added tea, coffee & toiletries in the bathroom. The customer service offered was excellent - regular contact with nice little visitor guide reminders.
Negative section of review
Property would benefit from a re-fresh and attention to detail; an added cost hook for wet coats would be really useful.
Positive section of review
Our host Ann was like a long lost relative, warm and easy conversation as well as serving up top quality breakfast each morning and suggesting places of interest. Thanks for a great stay
Positive section of review
We loved the area! Close to everything but not in the middle of it all! Also very clean! Very happy with the staff, I requested a bath and they did just that! Great!
Negative section of review
Air con didn’t work… had the windows open but very noisy street… constant deliveries and bin trucks! Bed was very uncomfortable, mattress was very hard! Room was a lot smaller than pictured paint it to be…
Positive section of review
The property was very dated , very unkempt and very damp .. very expensive but I expected a bit more even tho it was bank holiday
Positive section of review
The room was spacious and well equipped. It was exceptionally clean, and we enjoyed a good nights sleep.
Negative section of review
We found the variety available at breakfast to be slightly less than expected.
Positive section of review
We loved all the beautiful period features and the stunning gardens. The staff were all lovely too.
Negative section of review
The decor could do with an upgrade in places.
Positive section of review
The Service was ok the Host had great company and the Bedroom was clean and the size
Negative section of review
I wish 🤞 there is TV 📺 in the bedroom and I was not shown how to use the Heater and I had to figure it myself . Bathroom nice but needs a bit more of cleaning lots of hair and it really 🤔 put off . On bed it will be nice to have more blankets and bigger pillows please
Positive section of review
Central location, close to all transport, shops etc
Negative section of review
Would have liked breakfast to be available. No lift. Rooms not very big.
Positive section of review
Very friendly staff and good location
Negative section of review
Rather old fashioned and could do with updating and decorating
Positive section of review
Hotel was nice and clean
Negative section of review
Room was very small and closers phobic