1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Having an entire apartment to yourself is decent, and it makes it easier to bring some food comforts from home to shove into the fridge while you're away. Previously stayed in one of the ground-floor apartments, which was awful. Opted for a balcony apartment this time around, which was on the top floor and was definitely preferable and more pleasant.
Negative section of review
- Charles Hope continues to be incredibly invasive with information collection--wanting photo ID, address, etc. You know, all the data you'd only ever give the bank or the government. Identity theft is a very real concern in the UK and there's no good reason why you should have to give such personal information to a hotel. We regularly travel for work, and have *never* come across this practice elsewhere. - Apartment must have recently been painted, with one or two lights and even the smoke alarm still covered in plastic masking. - We needed to register the car, but no concierge was seen in the lobby during our two-night stay. The e-mail address at the front desk didn't work (bounced because it doesn't exist). And contacting them through Booking simply resulted in being asked if we still needed to register the car, and what the vehicle licence plate number is. You know, the information I had already provided in the message. And no, it wasn't, and no we didn't hear back after saying as much, so who knows if it ever was registered.
Weston Subedge, United Kingdom
Positive section of review
I needed a room and an evening meal at short notice, I booked through the app and upon arrival the team knew that I had booked within the past few hours and were ready for me arriving. The welcome, the friendliness of all staff, the quality of the premises and the food were all perfect. Great menu for evening dinner and the breakfast was excellent.
Negative section of review
There is nothing I can recommend as the stay was perfect.
Positive section of review
beautiful hotel in the centre of town, very comfortable and attractive rooms, friendly helpful front desk staff, highly recommended
Positive section of review
Location for bars and bullring shopping centre was excellent. We loved the 1st floor lounge area.
Negative section of review
Enjoyed our stay apart from the road noise, it was horrendous and room was too hot/stuffy to shut windows. Bar costs were very expensive, we expected to pay more than other pubs/bars but £39.95 for a bottle of prosecco and around £8 for a pint of lager is madness.
Positive section of review
Good location, great value for money, comfortable with great facilities.
Negative section of review
The check in process was difficult, but it didn’t have to be. The instructions for how to access the key and the room should be sent either the day before the stay or early on the the morning of the stay, not at the time of check-in.
Positive section of review
The room was really spacious and sits on a good location
Positive section of review
Good apartment Very friendly staff Bed were so comfy
Positive section of review
The location was beautiful and close to everything
Negative section of review
Noisy car on the road
Positive section of review
Great breakfast, friendly helpful staff
Negative section of review
Bed a bit small
Positive section of review
Central and friendly
Negative section of review
Room looking rather tired